The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Hôtel confortable, très bonne literie. Accueil chaleureux, petit déjeuner copieux.
Très bien placé, rue calme, à deux pas de la place d'Espagne.
On reviendra !
Our second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!.
The city itself is beautiful and the people are so nice. We hope to visit again in 2025.
都市部では比較的昔ながらのスターホテルスタイルのホテルで、全体的に清潔感があり、フロントのサービス態度も非常に良いです。教会、ゴヤ博物館、旧市街の城壁、市庁舎からは約10分です。 EL Corte Inglesに非常に近く、ショッピングに便利です。大通りに隣接しているため、徒歩5分圏内に飲食店が多数あり、食事にも大変便利です。ホテルに到着後、カウンターに車を預けるとウェイターが駐車してくれます。