Not the standard you expect from a Hilton. Had to change room theee times. First due to mattress being too worn / soft / springy. Second for sofa bed mattress being like wire (too worn). The third had no heating (it’s December ) and whilst heaters were supplied, you can see a pattern immerging… Lacking proper maintenance and mattress replacements which ultimately impact the main reason for any stay - a good nights sleep.
Could not fault the actual room, the pub itself and the staff. Room was squeaky clean, even with a cafetiere. Niggles 1) the ”Roberts” radio had a great tone etc, but needs instructions
on how to use it; otherwise as useful as an ashtray on a motorbike! 2) bedside alarm clock was not working... the battery was not properly installed. 3) restaurant opening hours were odd....closed until 8pm? Menu was not inspiring, a little confusing? All in all, a good place to stop-over....although clearly not aiming for the budget-conscious traveller....oh, and the beers were excellent, even with real ale....
We enjoyed being on the outskirts of Bristol in a historic house in a lovely village. Comfy bed, and small touches - tea, coffee and some milk in the fridge - were helpful. Nick kindly posted on the scarf I had left behind - thank you for that and our comfortable stay.
We stay at this hotel frequently and know what we are getting every time. I thankfully was able to move to the ground floor on my request face to face. So accommodating and lovely obliging staff. Free Parking is available.