Wonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!
LLyndsey99Our stay here was perfect, what an amazing place! The staff are exceptional, and really care about guest experience. They provide transport to and from the east gate of the national park, and will help you plan your day. The service was perfect even down to the small details, like putting mosquito repellent out on the table we liked to play cards at, and providing us with a printed photo of our favourite memory there to take away with us.
The room was great, the views were breathtaking. After a long day at the park, we really appreciated having a small swimming pool there for a dip. Food options were good - we enjoyed our dinners and the breakfast buffet. Orders can be placed in advance on WeChat when you are on your way back from a day at the park. There was a decent range of both soft and alcoholic drinks available.
What we loved the most is that they have struck the perfect balance between luxury and a kind of homely comfort. We felt so relaxed here. An added bonus for us was their friendly dogs and cat, as we were starting to miss our own dogs at home by this point of our trip.
The location was fantastic. It is close to the national park, but the views are so good that if you choose to relax at the hotel you won’t miss anything. If our room wasn’t booked for the following days, we would have extended our stay. One of our favourite places we have ever stayed, not just in China. Thank you to everyone at Celestial Vally for an excellent stay!
LLllaspenStylish Airbnb super close to Tianmen Park.
Good location, easy to find but not quite convenient for parking. Close to Tianmen Park if that is part of the trip plan.
Got free upgrade, so I could stay next to my parents. Two rooms with their own yards are super soothing.
Good facilities generally, but there could be some improvements too, such as the floor in my parents’ room, and maybe add some sticker on switches to avoid some confusions.
Other than that, I love the foam pillows, much better than normal soft pillows in hotels, also love the comb it provides in the bathroom. Good toilet and good bath amenities like shampoo and shower gel. Recommend to provide bathrobe too instead of waiting for request from guests.
I also love the auto curtains and traditional styled wooden door.
I couldn’t catch breakfast for my travel plan but parents did, they love it. Services from the host was great, especially when it comes to laundry service. He also helped with parking.
Overall highly recommended!
KKim from Florida, USCherry at the front of the house was 5 star amazing. Not only did she communicate with me before my arrival to confirm everything was set, including my airpirt pick-up, but was also mine and and staffs right hand when it came to language barriers. She guided me how to return with booking another night when my flight got canceled and had me quickly and safely returned to the hotel. If promotability is an option she should be front of the house manager!
Monica was also a great facilitator for my stay and at the main restaurant. Beautiful voice ❤️.
Property was beautiful and additional nature exploration time should be planned to highlight it's beauty.
ゲゲストGreat location & very clean. The service offered is spectacular. Frankie and his staff worked extremely hard to make sure my stay was as good as possible. They opened breakfast earlier to accommodate me, they closed later for the same reason. The best service I have received in a hotel. 10/10