The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
The apartment was spacious and clean comes with kitchen area with cooking pans available. The hotel staff were nice and friendly.
The apartment was old and there was noises from the top floors,
The breakfast was great and with outdoor roof seating.
Great little place to stay if you want to get away from it all ! Everybody there made me feel very at home. Food very good too, toasted bread with tomato and olive oil for breakfast. Very good value for money !!
Highly recommended! We stayed for a weekend around 10 friends for a wedding in Jaca and the stay was top. Clean, well-located, good breakfast and rooms with a lot of space. We would repeat!
Hotels service and restaurant are lovely. Rooms a bit outdated and for sure the ceiling needs extra cleaning.
Swimmingpool with a great few on the Pyrenees is a win.