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Inside the Stirling university which is a nice and quiet environment, but it requires travelling to the city centre. There is no restaurant which opens for dinner except that in the hotel. The original room on ground floor given to us has a strong odour smell, which did not disappear after cleaning by housekeeping team. The reception initially refused to change the room. Only after we insisted then we were given another room on the first floor, but it wasted us almost 1.5 hour in waiting. Otherwise, everything is very good including the excellent breakfast.

Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.

I had a wonderful stay at this hotel. The staff were incredibly welcoming and attentive throughout my visit. My room was clean, comfortable, and well-equipped with everything I needed.

The staff were very friendly and helpful. The room was very clean, large and welcoming. The bed was comfy but the shower was terrible, low pressure and a constantly changing temperature that could become scalding without warning. It was the only downside as location, staff etc were excellent and I would return and recommend.

It was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended

Overall our stay here was fantastic! The apartment size was huge with a balcony and came with an individual sauna, which we have enjoyed very much. The hotel landscape was spectacular and it’s located right opposite of loch Ard, the view was breathtaking. As part of our stay we had complimentary access to the gym/spa facilities, which again we enjoyed a lot. The only downside is the cleanliness of the apartment, some of our pillows had stains on them, one of the bedroom had a very strong mouldy odor, and the furniture is generally quite old - that being said, many of the previous reviews had commented on this already so we were mentally prepared before booking and there were no other nasty surprises.