I stayed at the hotel and checked in at 2 p.m. I had requested a twin bed, and while the room had two beds, they were joined as one. I was told someone would come to separate them and change the bedsheets, but I waited for almost two hours with no one coming, even after calling several times.
I finally went down to speak to the front desk manager. He was very understanding and apologized for the delay. He promised to investigate and offered me a free breakfast as a service recovery. I really appreciate his professional attitude and the way he handled the situation. Thank you for the great service recovery.
Would like and recommend to visit barcelo again
Note: every Monday and Wednesday they have offer for stay valuable package keep follow them at instgram.
رراغبI stayed at the hotel and checked in at 2 p.m. I had requested a twin bed, and while the room had two beds, they were joined as one. I was told someone would come to separate them and change the bedsheets, but I waited for almost two hours with no one coming, even after calling several times.
I finally went down to speak to the front desk manager. He was very understanding and apologized for the delay. He promised to investigate and offered me a free breakfast as a service recovery. I really appreciate his professional attitude and the way he handled the situation. Thank you for the great service recovery.
Would like and recommend to visit barcelo again
Note: every Monday and Wednesday they have offer for stay valuable package keep follow them at instgram.