Hotel with good location, newly build with spacious rooms. Great gym as well as the infinity pool at the roof deck. The staff were implacable and service minded from all over, not a negative words on the service as such. The poor part and that was really a disaster, was the breakfast, supper to be Filipino style, but this wasn’t even close. The offer was not worthy this midscale newly build hotel.
SM city clarkの巨大ショッピングセンターの奥にあるホテル。買い物、レストランは全てそこで済む立地で便利です。お部屋は清潔感があり、水回りはアジアの中では綺麗な方です。タオルは綺麗で、毎日ペットボトルのお水を2本いただけます。
スタッフの対応が素晴らしく、配車や朝食パックの対応、電子レンジの温め、お湯や氷のリクエストなど柔軟に対応くださいました。
朝のジョギングもショッピングセンター内で。外は道路がひっくり返ってるところがおおいので、中は安全でした。
サイトには洗濯機ルームがある感じの表記でしたが、実際なく、ランドリーサービス有料だけです。
何よりsm city内は安全に過ごせるのでおすすめです!
ゲゲストWe had a great time at the beach resort! The place was clean, the staff were friendly, and the view was amazing. It was relaxing and fun—we really enjoyed our stay. Would definitely come back!
ゲゲストOur experience with this beach resort is really far from what we were expecting. First of all, the staff there did not even show a single sign of hospitality. The moment we got there, we were standing for almost a minute looking for the person in charge, only to find them sitting at the table watching us with no expression and then just asked us the name on the booking, which I found rude and really not the right way of welcoming a guest.
Second of all, we originally booked a family room with two double decks, but what was given to us was two double decks and one single bed. They could've informed us of the sudden change and we would surely understand, but no—we just knew it the moment we got inside the room.
There are other things that were not informed to us, like the usage of the refrigerator. We were not informed that the refrigerator is for sharing. The ref was already full and they still wanted us to share it. They could've informed us in the first place so we would leave room. We paid 250 per night for ref usage, which I found outrageous.
There are things I want to add that I did not like, like the rope they set up to put your wet clothes near where the table is placed, and it is not really ideal since clothes are dripping everywhere, especially on the table. The faucet is something they did not even give time to replace, and I found it disgusting. Every time I have to touch the faucet, I feel a greasy feeling and an unpleasant smell.
Nevertheless, the price is quite cheap and affordable, and the beach is only a few steps away. I just hope they train their staff to be more hospitable and teach them proper manners, because even until the time we left the resort, no one showed up to say goodbye or thank us for our stay. We simply left as if nothing had happened.