パキスタンパンジャーブで、プールのあるホテル

Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.

ホテル自体は良いのですが、受付の対応が最悪でした。部屋で変な音が絶えずしていたので、部屋の変更をお願いしました。しかし、その日は満室だったため、受付のスタッフは変更してくれませんでした。満室で変更できないのは仕方ないのですが、騒音を止める対応をしてくれませんでした。どんな音が聞こえたのかをAさんに聞くため、2度ほど受付のスタッフ（Aさん）を呼んだところ、Aさんは「別のフロアのハウスキーピングがまだやっているのかもしれない（夜中の1時！）ので確認します」などと言ってくれましたが、1時間経ってもまだ変な音が聞こえていました。明らかにAさんは騒音を止める対応をしてくれなかったので、私は再び受付の他のスタッフ（Aさんの上司であるBさん）を部屋に招きましたが、BさんはAさんの話を聞いておらず、上司であるBさんもAさんが騒音に対して何をしたのか全く知りませんでした。BさんはAさんに騒音に対して何をしたのか聞いてフィードバックすると約束してくれました。しかし、B 氏は何のフィードバックもくれませんでした。翌日の午前 8 時に部屋の変更をリクエストしましたが、受付スタッフ (C 氏) が体調不良のようだったので、C 氏は他のスタッフに部屋の変更をリクエストするように言いました。しかし、何も起こりませんでした。そのため、午前 11 時頃、再度受付に行き、部屋の変更をリクエストしました。しかし、他のスタッフ (D 氏) は、チェックアウト時間は正午なので、まだ空室はないと言いました。しかし、それは私が 8 時に部屋の変更をリクエストしたのに、午後 11 時まで受付に行ったが、何も知らされなかったことを意味します。事前に正午まで待つように通知するべきでした。このようなひどいサービスに非常に失望しました。通知の問題についてはまったく反応がなく、翌日は私が何度もリクエストするまで部屋の変更について何も知らされませんでした。受付のスタッフは非常に貧弱でプロ意識が低いです。

1. I had a pleasant stay at Royal Swiss hotel. The room was clean and comfortable, and the staff were polite and helpful. The location was also convenient for getting around the city. 2. Royal Swiss hotel was a good choice for my trip. Check-in was quick, the facilities were well maintained, and I had a relaxing stay overall. 3. I enjoyed staying here. The atmosphere was quiet, the room was tidy, and everything I needed was available during my visit. 4. The hotel offered good value for the price. The staff were welcoming, and the location made it easy to visit nearby attractions and restaurants. 5. My experience at Swiss Lahore hotel was positive

Despite the design of the hotel are good, with many different choices of restaurants but I need to complain the counter staffs' service. Moving slow and face look cold, not active nor friendly, suggest to have some training to enhance their attitude and procedure. I visit twice but each time we took long time when check-in. Otherwise the room and facilities are okay. Not very recommended until they could improve service quality and staffs attitude.

Overall experience was good. I have been going to this hotel since I was a little boy in the 90s. The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades. The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs.

I have booked the room through Trip.com but when i arrived at the hotel, they told me to pay again to them because they didn’t receive the money from Trip.com, So i paid twice for staying once. Be careful guys.

I stayed at Hotel Dream Palace Sialkot for one night and was genuinely impressed. The experience was far beyond my expectations. The room was comfortable, clean and well-equipped with all the essentials, including hand and bath towels, comb, soap, shampoo and complimentary hotel slippers. The staff were incredibly friendly, polite and always available to assist whenever needed. A special mention to the Front Office and Concierge team — they were exceptionally welcoming, helpful and professional throughout my stay. Overall, a very pleasant experience and excellent value for money. I would definitely recommend Hotel Dream Palace to anyone visiting Sialkot, and I would happily stay here again. Highly recommended! ⭐⭐⭐⭐⭐

アメニティを改善することができます。滞在中にさまざまな時間に頻繁に短時間停電が発生します。石鹸とシャンプーのボトルは古すぎてポンプを入れるのが面倒でした。ライトスイッチとディマーを見つけるのは本当に苦労でした。ハウスキーピングは遅く、部屋を埋めるように2回思い出させる。

素晴らしい滞在でした。10日間の滞在中、ホテルとスタッフの対応は素晴らしかったです。朝食とロケーションも最高で、何一つ不満はありません。無料の空港送迎も、他のホテルにはない嬉しいサービスでした。また必ず利用します。

Very good service and hotel. A little outdate decor on 3rd floor but other than that nothing to fault.