Wanda Plaza/Baima Lake Commercial Area,常徳周辺のホテル訪問者の30.1%がこのエリアを選択しています
ゲゲスト2025.12.26
I arrived late at night during the holidays, and the staff were incredibly warm and helpful. They provided excellent service and assisted us with our luggage right away. The hotel’s location is also fantastic and very convenient.
Unfortunately, because we arrived so late, the only room available had a very strong smell of mold, and the air felt quite stale and not fresh. It was a disappointment given how great the service was. I highly recommend other travelers check in as early as possible to secure a better room.
Wonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!
Decent hotel. Walking distance to mrt. There is a 3rd party operated gym and swimming pool within the hotel. Overall is good. Only downside is the lift is accessible by public to all room and a lot of smoker inside the lift.
My second time staying here. Loved the service, cleanliness and location.
The housekeeping team noticed that we loved their tea bags and left us a note to inform that they are giving us more of the teabags. Was also sick during the trip and they probably noticed that I downed many bottles of mineral water + meds on the table. They gave me more bottles of water than usual during their housekeeping duties.
Love their attention to details and truly enjoyed my stay there!
Scenery from the room was perfect as well.
ゲゲストThe best reception in any resort I have ever gotten!
Mainly Cherry received us very warmly, guided us, produced us with a lot of helpful tips and tricks.
The room we stayed in was the Watery B one, very spacious, nice bathtub and very clean.
Location-wise they provide you with free shuttles to the train station, Natural Park (Avatar) & Glass Bridge.
The food in the Chinese hotel was nice, with a very talented singer, Monica.
The owner of the hotel is very warm, curious and smart person.
Altogether, we felt home there and will 100% return!
匿匿名ユーザーIt has been the best and unforgettable experience! Firstly, we were picked up at the airport in the right time and very easy to identify Joe to drive us to the hotel (he did not allow us to take the heavy luggage, he did it instead! SUV was impeccable and excessively comfortable!. When we got to hotel Joe again took our luggage to the lobby, we were very warmly welcomed with a nice tea and slippers to rest our tired feet!, they took our shoes and offer to clean them as well as we were offered to wash clothes for free if needed!!! Wow..we really felt like at home!! Room was quite nice, large size with nice amenities. When going out to hang around we were taken again by Joe, - we did not have to ask for! .. we were helped to book Fox Fairy Show tickets , and again, Joe took us no just to the show, he walked us to our sits! After the show he did picked us up… breakfast also amazing… we were taken to the railway station after checking out. Thanks to all Ruke’s staff members to make us feel not just welcomed but like in Home.!! Unforgettable and highly recommended to stay at Ruke!!
ゲゲストThe free pick-up and drop-off allowed me to enter the ”safe zone” directly from the high-speed railway station. It is very close to the Tuojiang River. The 24-hour butler learned about my situation when I made the reservation and arranged ventilation in advance. I was moved by this forward-thinking care. The breakfast ingredients are fresh and avoid ingredients that may cause discomfort. The room is clean and dust-free, and the bedding is skin-friendly. What surprised me the most was that set of customized wash and care products, the formula without fragrance and low irritation was extremely friendly to me, my skin was fresh and not red or itchy after washing, and my hair was light. The butler also confirmed the cleanliness of the clothes in advance when taking photos. Thank you very much. The experience is great.
ゲゲストWonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!