KKim from Florida, USCherry at the front of the house was 5 star amazing. Not only did she communicate with me before my arrival to confirm everything was set, including my airpirt pick-up, but was also mine and and staffs right hand when it came to language barriers. She guided me how to return with booking another night when my flight got canceled and had me quickly and safely returned to the hotel. If promotability is an option she should be front of the house manager!
Monica was also a great facilitator for my stay and at the main restaurant. Beautiful voice ❤️.
Property was beautiful and additional nature exploration time should be planned to highlight it's beauty.
ゲゲストExceptional service.
- Coordinate pickup time and met us at curb to show us to the hotel
- Booked massages foot and back ahead of time (extra cost)
- Extremely responsive to questions before the stay
- Served snacks and tea on arrival, carry baggage to the room
- Exceptional breakfast platter with many selections (latte in the morning my favorite) ready made at time you specify
- Clean, beautiful rooms with attractive furnishings
- Plenty high quality amenities, slippers, high end hair dryer, toothbrush, hair brush, makeup kits, nail kits. Full tech in rooms, air conditioning, heat light with controls including night lights when going to the bathroom (very useful !)
- Above and beyond attention to hospitality, hot drinks provided in evening, fresh fruit bowl when greeted, laundry service picks up the clothes and places them folded and clean in basket in front of the room
- Adorable mother cat in the reception area with her 4 newborn kittens
- Close proximity to the Line A cable at for Tianmen Mountain, airport and East railway station. 30 min car ride to West railway station.
- Pickup and drop off to railway stations or airports . No longer able to do to pickup and drop offs from Wulingyuan.
- Georgeous reception area and stair case, hallways everything is tasteful
- Slightly higher price point compared to other hotels in area, but well worth it for extra level of service
- Noise and light levels are unavoidable given location in the city and rooms located on 2nd floor above street level. Not excessive and heated eye masks, ear plugs and automatic blackout curtains provided
ゲゲストWonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!