KKim from Florida, USCherry at the front of the house was 5 star amazing. Not only did she communicate with me before my arrival to confirm everything was set, including my airpirt pick-up, but was also mine and and staffs right hand when it came to language barriers. She guided me how to return with booking another night when my flight got canceled and had me quickly and safely returned to the hotel. If promotability is an option she should be front of the house manager!
Monica was also a great facilitator for my stay and at the main restaurant. Beautiful voice ❤️.
Property was beautiful and additional nature exploration time should be planned to highlight it's beauty.
ゲゲストThe trip to Phoenix with five good friends became exceptionally relaxed and enjoyable because of this choice. First of all, the free shuttle service perfectly solved the transportation problem of multiple people with luggage, and the housekeeper coordinated the vehicle in advance, so that we could start the happy mode from the high-speed railway station. It is very close to the Tuojiang River, and it is very convenient for everyone to take a night tour together in the evening and take a walk alone in the morning. The spacious yard became our ”private living room,” where we could sit and chat and play games in the evening without worrying about disturbing others.
ゲゲストWonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!