ゲゲストThe best reception in any resort I have ever gotten!
Mainly Cherry received us very warmly, guided us, produced us with a lot of helpful tips and tricks.
The room we stayed in was the Watery B one, very spacious, nice bathtub and very clean.
Location-wise they provide you with free shuttles to the train station, Natural Park (Avatar) & Glass Bridge.
The food in the Chinese hotel was nice, with a very talented singer, Monica.
The owner of the hotel is very warm, curious and smart person.
Altogether, we felt home there and will 100% return!
ゲゲストExceptional service.
- Coordinate pickup time and met us at curb to show us to the hotel
- Booked massages foot and back ahead of time (extra cost)
- Extremely responsive to questions before the stay
- Served snacks and tea on arrival, carry baggage to the room
- Exceptional breakfast platter with many selections (latte in the morning my favorite) ready made at time you specify
- Clean, beautiful rooms with attractive furnishings
- Plenty high quality amenities, slippers, high end hair dryer, toothbrush, hair brush, makeup kits, nail kits. Full tech in rooms, air conditioning, heat light with controls including night lights when going to the bathroom (very useful !)
- Above and beyond attention to hospitality, hot drinks provided in evening, fresh fruit bowl when greeted, laundry service picks up the clothes and places them folded and clean in basket in front of the room
- Adorable mother cat in the reception area with her 4 newborn kittens
- Close proximity to the Line A cable at for Tianmen Mountain, airport and East railway station. 30 min car ride to West railway station.
- Pickup and drop off to railway stations or airports . No longer able to do to pickup and drop offs from Wulingyuan.
- Georgeous reception area and stair case, hallways everything is tasteful
- Slightly higher price point compared to other hotels in area, but well worth it for extra level of service
- Noise and light levels are unavoidable given location in the city and rooms located on 2nd floor above street level. Not excessive and heated eye masks, ear plugs and automatic blackout curtains provided
ゲゲストThe free pick-up and drop-off allowed me to enter the ”safe zone” directly from the high-speed railway station. It is very close to the Tuojiang River. The 24-hour butler learned about my situation when I made the reservation and arranged ventilation in advance. I was moved by this forward-thinking care. The breakfast ingredients are fresh and avoid ingredients that may cause discomfort. The room is clean and dust-free, and the bedding is skin-friendly. What surprised me the most was that set of customized wash and care products, the formula without fragrance and low irritation was extremely friendly to me, my skin was fresh and not red or itchy after washing, and my hair was light. The butler also confirmed the cleanliness of the clothes in advance when taking photos. Thank you very much. The experience is great.
ゲゲストWonderful hotel, brand new, perfectly curated and spot on service.
The hotel itself is beautiful, spottless clean. The room was perfect and super comfortable. The bed was comfortable as well as the pillows, the shower was perfect too. Also, there were complimentary water and fruit daily in our room.
It is very well maintained and you can see the staff replacing and updating the lobby facilities, even if they looked brand new.
The staff was very attentive, eager and solved anything quickly. Joanna and her team were always available and with good disposition towards our every needs. Thank you so much for our amazing stay.
The staff was super attentive to details, for example they realized I showered twice daily, and the following day they directly put extra towels in my room. That was a super nice gesture.
In addition there is a free laundy service, a member of staff is there to clean and pack your clothes free of charge. That was a plus specially in Zhangjiajie where you may need to clean your sports clothes after a day of hicking.
Breakfast was good too, complete and with variety. I particularly loved the pool, where you could rest after a day walking and climbing.
Would definetely choose the Hilton again when I go back. Was my second time in Zhanghiajie and would definetely come back to this hotel.
Ps: loved the panda robot that delivers stuff to the rooms!