A minha decepção foi com o atendimento da recepção. a gestão precisa treinar e capacitar melhor a equipe da recepção.O ar condicionado não estava funcionando direito e na segunda noite quebrou de madrugada.Fiquei hospedada por 7 dias e não esperava passar por isso em um hotel 4 estrelas ainda mais pagando uma tarifa elevada no réveillon.
A piscina é uma delícia e o café da manhã é muito bom e a academia é pequena mais deu para usar.
The hotel is quite run-down, and the receptionist was unpleasant. Unfortunately, on the day of check-in, I approached the bar and asked the employee for a latte. At the same time, she asked a rude man who had suddenly interrupted our conversation to wait. I ultimately declined the order because I felt the employee was arrogant, especially when she flirted with the man with her eyes and facial expression. I didn't like the fact that my room's windows were so close to those of a neighboring building, from which they could likely observe, which created a lack of peace and quiet; I constantly felt like my personal space was being violated. The only thing I liked about the hotel was the excellent breakfast, but the latte from the machine was very sweet.
My room was on the second floor of the building. It was noisy because apparently there is an event location beneath it and people laying at the pool had direct visability into my room.
I requested a king bed but got instead two single beds.
Breakfast was ok but highly frequented. So not exactly a calm place. Coffee was not my sense of taste and quality.
No questions had been asked during checkout about any feedback.
The hotel is in a very good location. I stayed there 3 different times and the staff is friendly and helpful, the breakfast is pretty standard and the rooms were clean. The beds were comfortable and the bathroom and shower were good. I would stay there again, it is comfortable and convenient. Wish all room categories would have robes and slippers available.