ゲゲストFirst, the good points
- Room & Location:
The room and location are totally worth it. If you're a foreigner like me, it might be a little hard to get there. But once you arrive and see the view and the room, it's absolutely worth it.
-Service: The male staff at the restaurant is very polite, quick, polite warm and thoughtful.
· The driver and the auntie at the restaurant are very warm and friendly.
Now, what needs improvement
The front desk female staff came across as unprofessional.
I booked a 45-minute singing bowl session starting at 12:15, and then booked a photographer for 13:00. But at 12:48, the front desk lady called me and even called the singing bowl teacher — while my session was still going on.
I think this is basic knowledge for front desk staff: a singing bowl session requires a calm, quiet environment, and my session hadn't even ended yet — it wasn't time for the photographer.
After my session ended and I could finally check my phone, But when I got to the front desk, The photographer already left because he was in a hurry.
But he arrived at 12:45 — and then said he was in a hurry?
The front desk staff's poor coordination not only ruined my need for a peaceful healing session, but also made the hotel's ”photographer service” gift completely useless.
At first I thought I would come back to stay here again. But after this experience of inefficient coordination, I'll really have to reconsider whether I want to stay here next time.
BBradley.16We recently stayed at this resort and had a very pleasant experience overall. The location is just outside the city, about a 40-minute drive, and the drive there is beautiful. The resort was also very easy to find.
Check-in was simple and smooth, and the staff were excellent throughout our stay—friendly, helpful, and quick to assist whenever needed. The room was large and clean, although it does show some signs of age.
The hot springs, pool, and slides were a lot of fun and were kept clean, which we really appreciated. That said, some areas, especially the roof and floor surfaces, also show visible signs of aging and could use some maintenance.
Our room did not have coffee or tea available when we arrived, but the staff provided it very quickly after we asked, which was great service. Breakfast was average, but for only a slightly higher price, it is worth including with your stay for the convenience.
Overall, this is a relaxing and enjoyable place to stay, especially if you are looking for a getaway just outside the city.