ゲゲストFirst, the good points
- Room & Location:
The room and location are totally worth it. If you're a foreigner like me, it might be a little hard to get there. But once you arrive and see the view and the room, it's absolutely worth it.
-Service: The male staff at the restaurant is very polite, quick, polite warm and thoughtful.
· The driver and the auntie at the restaurant are very warm and friendly.
Now, what needs improvement
The front desk female staff came across as unprofessional.
I booked a 45-minute singing bowl session starting at 12:15, and then booked a photographer for 13:00. But at 12:48, the front desk lady called me and even called the singing bowl teacher — while my session was still going on.
I think this is basic knowledge for front desk staff: a singing bowl session requires a calm, quiet environment, and my session hadn't even ended yet — it wasn't time for the photographer.
After my session ended and I could finally check my phone, But when I got to the front desk, The photographer already left because he was in a hurry.
But he arrived at 12:45 — and then said he was in a hurry?
The front desk staff's poor coordination not only ruined my need for a peaceful healing session, but also made the hotel's ”photographer service” gift completely useless.
At first I thought I would come back to stay here again. But after this experience of inefficient coordination, I'll really have to reconsider whether I want to stay here next time.