Localização é muito boa. Os quartos grandes. A limpeza é boa. O staff é atencioso e tenta prestar a ajuda necessária. Pequeno almoço é bom.
A água da piscina não estava muito limpa.
We expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
慌しい一日の終わりには、Eurostars Grand Cayacoaでおくつろぎください。Eurostars Grand Cayacoaは、ビジネスでもレジャーでも、サマナでの快適な滞在をご提供いたします。サマナ・エル・カーテイ国際空港から当施設まで、約47kmです。最寄の空港はサマナ・エル・カーテイ国際空港、当施設から約47kmの距離です。付近にはLos PuentesやSamana Town Beach ~ Playa Cayacoa、Iglesia asamblea de Dios tabernaculo dがあり、観光に大変便利です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。サマナの当施設には、駐車場が併設されています。
Excelente servicio de 5 estrellas un personal muy atento desde el que limpia hasta el gerente. La comida y bebida primium es un oasis de relajación y compartir con tu pareja.
旅先の様々な魅力を発見したいお客様に、Hotel Villa Serenaは最適です。Hotel Villa Serenaは、ラス・ガレラスの現地の雰囲気を感じたいお客様にお勧めの施設です。付近のエリアは、Playa del AserraderoやKaio Natural Aquarium、Playa Caletonなど、観光名所が豊富なことで有名です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、ラス・ガレラスの当施設提供の駐車場をご利用いただけます。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
ゲゲストGenerally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.
匿匿名ユーザーWe expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
ゲゲストLocalização é muito boa. Os quartos grandes. A limpeza é boa. O staff é atencioso e tenta prestar a ajuda necessária. Pequeno almoço é bom.
A água da piscina não estava muito limpa.
ゲゲストEl hotel estaba bien, aceptable. Buen parking en su interior con su seguridad . La habitación bien limpia. Desayuno estaba bien si te queda pocos días. No varía mucho. Arriba hay una piscina que está bien para relajarse. Volvería a ir sin si gana duda.