The location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
Séjour magnifique je suis tombé malade et la femme de chambre ilhame m’a fait une tisane et m’a demandé si j’avais besoin de quelque chose elle a été incroyable je n’oublierais jamais . Merci pour tout
Excellent service especially manager Abdullah who really looked after us wud deffo come again
48件の口コミ
7.2/10
1泊あたり
IDR 777,942
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8,4/10
とても良い
MMironovaTatianaНормально. Очень интересный интерьер, но очень темно. Жили на втором этаже, ничегошеньки не видно в номере. Всегда полумрак. А так, в целом, все понравилрсь.
Сервис на хорошем уровне. Все вежливые, помогабт с любыми вопросами.
Еще по близости нет магазинов, где можно было бы купить фрукты.
Но это на побережье в целом.
ゲゲストThe location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
AAlexanderVery nice place. Open with lots of space around the multiple swimming pools. Main pool busy but others quiet. There is a lot of walking to do as it's a big complex. Fun animations team. More English travellers so more staff speaking better English. Food is ok, small selection at breakfast, bigger selection at lunch and good choice of different meals for dinner. Lovely friendly helpful staff in general. Good value for money. Nice big spa for different treatments and good service. Lots of cats as is normal in a lot of hotels