City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の71.9%がこのエリアを選択しています
ゲゲスト2025.12.14
All is fine, room smells nice, was given a room at level 18. Only downside is the lift as there are only 3 lift to share for a 39-40 storey building. Waited for the lift very long upon check-out although we left at 1030am. Lift skipped levels and end up we got to climb down the stairs. Not friendly for elderly/senior citizen to walk down the stairs from 18th floor or high levels.
City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の71.9%がこのエリアを選択しています
ゲゲスト2024.12.12
To the host:
Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay.
Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller.
At the end only got sincere apologise by the host since they found the mistake upon arrival.
To Trip platform:
CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.
匿匿名ユーザーWith this price, it’s reasonable. The most important is cleanliness which still acceptable. The only cons should be, the shower gels provided really need to be replaced with better quality
FFleeze14This is probably the most luxurious resort I’ve ever stayed at. Check in comes with free welcome drinks and snacks, then in the room, there was a free mini bar restocked daily, free coffee and tea. There was turndown service too. Booked the sea view room, but was upgraded to sea view corner room likely because it was the off peak period on an early November weekday. Every staff was polite, attentive and had a lot of initiative. Swimming pool was clean and not crowded at all. There was access from the resort directly to the beach and beach towels were also provided on the deck chairs.