Room was fairly clean but the hotel is old and a bit run down. The location of the hotel , downtown of Waterbury , is not great. We heard gun shots during the night , and did not feel safe walking around outside. Was told to park our car in the a specific parking lot that ”had surveillance.” All in all - an old hotel in a rough neighborhood. Will not be coming back
Location was perfect for us with quick access to Yale University and its nearby restaurants and shopping areas. Housekeeping services are minimum (just refills of amenities, exchange of towels, and garbage emptying) which fit us perfectly.
Only downside is no restaurant but considering the location it was no problem - plus there is a lobby shop for those “emergencies” when you don’t want to walk anywhere.
All staff were very kind and service minded.
Fast check in and check out at the hotel. The room is clean. There’s a Starbucks at the hotel which is convenient to get coffee and breakfast in the morning.
The facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
ゲゲストThe facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
ゲゲストI loved the scenery. It was a lovely location and the house-in-the-woods character was well developed from the outside. I didn't feel the interiors were up to par though. I was staying in sunnyside which was a gorgeous house with a very rustic feel but the interiors felt very stuffy and dated. The staff, though friendly, could have been a bit more welcoming especially since it takes a long journey to get to that hotel. I don't feel the ammenities of the location, such as for example the breakfast situation or where we have access to (e.g. for a swim) were explained and there was little of it in the room itself.
It is a stunning venue though. they have much more they can do with it!