We had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
The reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.
This hotel exceeded all our expectations in terms of quality, luxury and service. The hotel is a short drive from the local airport and is perfect for safari. We used it as a base to visit different sections of KNP. We really enjoyed the stay and would love to come back. The facilities at the hotel are excellent and very comfortable. Highly recommended.
They close at 11 pm.so make sure you arrive early ...Service was okay ..Friendly receptionist l.found them.about to leave...l booked wrong date they had to adjust for me without charging me extra ...
NNicyWe had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
SSarahThis is the perfect place for nature lovers who also want real comfort and luxury. The lodge is exquisitely decorated and it was a pleasure to sit with a coffee and watch bush bucks, warthogs, kudu and all types of birds come into the garden. Walking around the lodge I came close to giraffes, zebras and more. It was breathtaking. I stayed for 2 blissful nights and enjoyed delicious home cooked meals, a wonderfully comfortable bed and hot baths each day. I hope to come back in future!
CchanThis hotel exceeded all our expectations in terms of quality, luxury and service. The hotel is a short drive from the local airport and is perfect for safari. We used it as a base to visit different sections of KNP. We really enjoyed the stay and would love to come back. The facilities at the hotel are excellent and very comfortable. Highly recommended.
EElenapashВсё было на высоком уровне. Встретили очень доброжелательно, красивая ухоженная территория. Уютные номера, в которых было всё необходимое. Чай, кофе, вода в неограниченном доступе в течение всего времени. В стоимость номера было включено два сафари. Наш гид(Сидни) постарался максимально показать нам разнообразные дикого мира Южной Африки. Отдельно спасибо поварам, всё было очень вкусно и приготовлено с душой. Особенно вечернее барбекю . Ещё хочется сказать, большое спасибо, девушке менеджеру , которая нас встретила и всегда готова была откликнуться на наши просьбы и решить любые наши проблемы. С удовольствием вернёмся к вам снова, потому-что вы подарили нам незабываемые впечатления!
MMaria AgnesWe had a wonderful stay. Although the room we booked wasn't available, we were upgraded at no additional charge. The accommodations were very clean, and the staff was friendly. The surroundings were beautiful and peaceful.
YYollie DiasThey close at 11 pm.so make sure you arrive early ...Service was okay ..Friendly receptionist l.found them.about to leave...l booked wrong date they had to adjust for me without charging me extra ...
PPCKuoThis is a private safari lodge where 2 game drives a day is included as well as full board.
The staffs were friendly and the place is clean. The chef prepared food according to your dietary needs.