We had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
The reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.
This hotel exceeded all our expectations in terms of quality, luxury and service. The hotel is a short drive from the local airport and is perfect for safari. We used it as a base to visit different sections of KNP. We really enjoyed the stay and would love to come back. The facilities at the hotel are excellent and very comfortable. Highly recommended.
the Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
They close at 11 pm.so make sure you arrive early ...Service was okay ..Friendly receptionist l.found them.about to leave...l booked wrong date they had to adjust for me without charging me extra ...
ゲゲストthe Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
NNicyWe had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
MMaria AgnesWe had a wonderful stay. Although the room we booked wasn't available, we were upgraded at no additional charge. The accommodations were very clean, and the staff was friendly. The surroundings were beautiful and peaceful.