The room is nice, breakfast is really good, staff are friendly and helpful, but the swimming pool was closed when we arrived in the afternoon, managed to swim the next morning.
Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
Staff very friendly and helpful.
Room very cold - air conditioning system that clearly doesn’t work. Did read other reviews prior to arrival and should have taken note as this seems to be a common complaint.
Staff clearly aware as delivered an electric heater without question when asked for one.
Breakfast okay. Will not cook poached or fried eggs only scrambled.
A good room and well worth it’s money (compared to the prices you have to pay for an accommodation in Edinburgh)! We had our own kettle, tea and coffee in our room, also the breakfast and the restaurant was great! The only flaw was that it was so far away from the city center and there aren’t many buses stopping near the accommodation, I should have researched that better. Besides that we had an amazing stay and I can recommend this place!
A very nice boutique hotel located in the city centre with tourist attractions nearby. My request for a quiet room at the end of hallway was kindly met. Tea, coffee, bottled water and cookies were provided in the room. King size bed was very comfortable. I would stay here again.
This hotel is in a great location for exploring Stirling by foot, can't beat it! It's a basic hotel but has all you really need, with no frills. Staff were fast and helpful, parking on site. Bathroom could have been cleaner, shower pressure isn't great. But rooms were quiet, bed comfortable.