This was our third stay at the Copthorne and have always enjoyed it. Very comfortable and friendly front of house staff. The big let down is mould and dirt on the floor around the outside of the shower wall.
Seriously lacking in hospitality. Asked for a latte at 5:57am and was told “ we don’t open until 6am”
No newspapers available. Bellhop service virtually nonexistent. Room service was good. Front desk agent untrained and unsupervised. No greeting upon entering the hotel or restaurant. Great mixologist at the bar.
Kudos to Andreas the only friendly person we met not really sure what his position is there but he was great, helpful and kind to two old ladies with multiple bags.
No hand soap in the bathroom and towels were not changed.
$45.00 per day valet car service seems a bit much given that there really isn’t another option. We stayed in a “superior double double “ Not sure what superior meant. One of the beds was hard up against a wall. Less than a meter between end of beds and desk/tv stand. Entertainment system did not offer any pay as you go options just a bunch of sky. No Netflix type options. I will not be recommending this hotel to anyone and most certainly will not be going back!
We needed a place to stay in Wellington for a couple of nights and selected Trinity in a random selection online. Criteria were, reasonably easy to get to by car, reasonable proximity to Te Papa and reasonable price. Trinity covered those bases.
Online booking was simple as was check-in. Car parking was in a Wilsons building just across the street, arranged by the hotel. The facilities were up to our expectations. The bed was extremely comfortable, and the bathroom amenities were all you could wish for. We were away from the hotel all day, so didn't need anything else. We had one evening meal in the restaurant and that was quite adequate in terms of preparation, flavors and portion size. Check-out was straightforward and we were offered storage for our luggage for the day although we didn't need that service.
We are well into our 70's but walking to attractions was not an issue. We were more than happy with our stay and in similar circumstances would stay there again.