It was a pleasant stay we had at he Hotel. It's budget friendly and is accessible to the places we want to go . The staff are friendly and helpful. I would like to use it again in my next rip to the city.
Some staff are very helpful, we stayed for 3 nights they gave us only 2 water bottled. No glass,no kettle, no coffee phone is not working. Internet was very bad we have to stay near at the door just to get wifi, but once we moved to tv side Internet gone.Hope they will add some staff to make up rooms, seems not enough because we ask to make up our room since morning but they came at 5:30pm Stayed at pool view room, it was beautiful and amazing view anyway 🙂
Booked here to visit and surprise a friend who's very close to our hearts. Will definitely recommend Mango suites to our friends. In God's grace if we will be given a chance to go back in Isabela, will still choose Mango Suits Hotel. Super neat, affordable, excellent customer service, decent room for a couple. No issues at all.
This is a nice hotel on Batan Island in Batanes Province in the Philippines. Batan Island has limited facilities and Residencia de Basco is a very good hotel for Batan. The workers are as nice as can be and do as good a job as they know how. The pool was wonderful and the hotel was within walking distance from the beach. The AC was very effective but the hallways are open air. The dining hall was moderately Airconditioned. The room was adequately stocked with shampoo and soap with a shaving kit and make-up kit as well as two toothbrush kits supplied. The door lock did not work when we checked in but was repaired as soon as we brought it to the hotel's notice.
However, for the traveler, this hotel left a lot to be desired. The room was clean but never serviced in the three days we stayed. The restaurant, important as there are limited eating facilities within walking distance, was not reliably opened. The selection of drinks was very strange, with multiple types of beer but no club soda available. When requesting room service, the meal was brought up on a tray and the tray was taken. Since they did not collect the dishes even when left in the hallway outside, it necessitated balancing multiple dishes to bring them back down to the Kitchen. In defense of the staff, as soon as they saw us carrying the dishes (on the next day of course) they ran to take them from us. When we went to settle the bill the night before (20:00) leaving as we needed to leave at 05:45 AM, we were told only cash was accepted. When we paid cash we were told there was no change available and we could pick up change in the morning. When morning came, still no change.
Wifi was nice when it worked but they use one-time vouchers which needed to be renewed every time the device lost the wifi signal. About 40% of the vouchers did not work and we requested vouchers multiple times a day for only two devices using perhaps 30 different vouchers in only three days. Since there is no cell phone coverage at the hotel, wifi was the only way to stay in touch.
All in all it was a nice stay but with very little effort and training it could have been much better.
I will surely recomend this hotel in batanes! Im a returning guest to this lovely hotel! The location of the hotel is in the center of basco town. All staff & the owner are friendly, helpful & kind! They serve delicious food! Rooms & bathroom are clean!
The hotel is average and in a quite location. The building structure still look new, only no elevator. My only feed back is the staff need more attentions in checking the room when ready for new guest to use the room. A used a half bottle remaining beer still inside the small refrigerator, and I saw 1 cockroach inside the room was able to eliminate it. And I told it to one of the hotel staff in the hallway while cleaning and show it. Overall, I had a good rest in my room.