投稿日:2024年12月22日
Says_Katy
That's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
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最低料金(1泊):US$141
投稿日:2025年9月5日
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
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最低料金(1泊):US$6
投稿日:2025年11月25日|プレミアルーム
匿名ユーザーあまりにも大型ホテルのためか、客も多く全くリラックスできない環境…。子連れが大半なため、大人の旅を楽しみたい場合は他のホテルをおすすめします。朝食もイマイチで、品数も少なければ、カフェラテは有料とのこと…。
また、プールで使用できるビーチタオルは、チェックイン時に渡されるカードとの引き換えで、1人1枚のみと厳しく、リゾートを楽しむには、さすがにケチな印象…
再訪は絶対にありません。残念。
※ヘナンリゾートアロナのプールは使用できないとのこと。系列なのでいいのでは?と思いました…そこを通らないとビーチにも行けないので、、
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最低料金(1泊):US$64
投稿日:2026年4月8日
ゲスト
バルコニー付きの部屋で、海の眺めが素晴らしく、ベッドリネンも快適で、同じものを買いたくなりました。朝食は種類豊富で、特にベーグルが美味しく、今回のフィリピン旅行で一番の食事でした。
海はジェリーフィッシュのようで、子供が泳いでいる時にカクレクマノミを見たと言っていました。ビーチの砂はボホール島に比べると少し劣ります。
スタッフのサービスは親切で丁寧で、冷凍をお願いした際も、私たちの要望を理解しようと一生懸命対応してくれました。
空港からも近く、清潔感もありました。
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最低料金(1泊):US$173
投稿日:2025年3月4日
周彥鋒
地點偏遠,不過飯店是有 當地叫tuktuk 車(其實就是Tricyle) $400,有大型行李也可以飯店派旅行車接送費用另計$1700,飯店有提供機車租賃或是包車行程服務喔,因為我是租車自駕所以其它費用可以詢問飯店,有免費停車但超過10點飯店人員會關門請他們開或是自行打開都可,好處因為偏遠所以安靜,當天入住都是歐洲旅客還好沒開趴所以沒感覺到吵,吐嘈那個門鎖真的很爛每次出去要鎖轉半天鎖不上..建議換一個鎖頭..,建議真的要放鞋架外面沒鞋架不知擺哪...,因為去年底才新開的所以設施都很新,房間沒有蚊蟲螞蟻除非你沒馬上關門,床不軟也不硬非常好睡,冷氣是大金空調非常安靜夠冷很好,這家除了牙膏牙刷其它需自備,完全沒有附,冰箱飲料除了水其它全都要付費喔!,淋浴排水不良容易堵住,熱水我看外面屬於太陽能熱水器所以熱水供應比較慢大約開2-3分鐘後水溫才變熱,房間衣架非常少只有附2個,插頭很多非常適合充行動電源跟手機的我們,有簡易酒吧,泳池水都很乾淨,服務生定期都會清掃,不過感覺到留守人員沒幾個白天2個晚上固定1位,早餐不錯都是當天早上做選擇不多但至少有飯後水果, 餐點味道非常棒,不管西式菲式都很可以,這價位住到這種環境物超所值
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最低料金(1泊):US$39
投稿日:2026年4月28日
匿名ユーザー
13時頃に到着したが早めにチェックインさせてくれてとても助かりました。
デポジットで2000ペソ必要ですが両替前だったので日本円で5000円預けました。
ホテルは少し古さもありますが広さには満足です。
アメニティは歯ブラシ、石鹸、シャンプー、コンディショナー、紙コップなので、日本からいろいろ持ってきた方がいいと思います。
立地がとても良くアヤラモール、レチョンで有名な店も徒歩圏内でした。
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最低料金(1泊):US$31
投稿日:2026年7月16日|スーペリア クイーンルーム
Sikenaliubangタオルやシーツなどのリネン類はとても清潔に洗濯されていました。一般的に、東南アジアの多くのローカルな民宿や中低価格帯のホテルでは柔軟剤を使用するところが多いですが、柔軟剤を使うと生地の通気性や吸水性が損なわれます。このホテルでは柔軟剤を使わず、通常の洗濯方法で清潔に洗われたホテルのシーツとタオルが使用されており、通気性も吸水性も問題ありませんでした。
ホテルは空港から遠くないのですが、交通渋滞がひどいので、早めに出発することをお勧めします。市街地の中心部にあるフェリーターミナル方面へ向かう場合は、さらに渋滞がひどくなるため、1時間半は見ておいた方が良いでしょう。
残念だった点が2つあります。1つ目は部屋が比較的狭いこと。2つ目はセントラルエアコンの騒音が大きく、冷房効果もいまひとつだったことです。部屋は涼しくなりますが、特別に温度が低くなることはありませんでした。
朝食は素晴らしく、国内ではもはや標準となっている、その場で調理してくれる麺料理もありました。
ホテルには4階、13階、14階はありません。
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最低料金(1泊):US$54
投稿日:2026年2月18日|デラックス キングルーム
1113nonセブ旅行は年間に2.3回いきます。カジノが好きなのでこのホテルをいつも利用します。
清潔感あり、スタッフの対応も素晴らしいです
部屋は綺麗です。冷蔵庫も効きも良いです
ちょっと外からの騒音などが聞こえてきたりしますが
リゾート感を感じます
1階にあるイタリアンは最高に美味しいです。
行ってないですがミシュランの中華もあります
このホテルはインポートブランドもたくさんあります
カフェもフードコートもあります。
朝ごはんもいつもつけていますが韓国系が豊富です
パンが美味しいです。空港から30分ほど
5分ほどの場所に大きなモールがあるから買い物いけます
タクシー500円くらい。
とってもおすすめなホテルです
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最低料金(1泊):US$90
投稿日:2024年8月3日|スタンダードダブルルーム
Pastel27一泊3,400円で連泊しました!朝ごはんは6:00am〜6:00pmまで食べられて、朝早く出発すると伝えるとサンドイッチにして5:00amに用意してくれていました。ドリンクもついていました。
お湯は出るし水は飲み放題、YouTubeも見放題、Wi-Fiも繋がり良し!最高ですね!
わたしはローカルなホテルが好きなので、高級を好む方には不向きかもしれません。スタッフは親切すぎます!笑顔、優しさ、温度感、全て揃っています。
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最低料金(1泊):US$20
投稿日:2026年6月21日
JingKAGAMI空港から20分ちょっとと、ホテルは空港から近いです。雰囲気も良く、セキュリティチェックが2回ありました。最上階のプールバーからの眺めは、昼も夜も素晴らしいです。部屋も広めで、港が見えました。
更に表示
最低料金(1泊):US$63