Good location. Helpful and pleasant staff. Efficient and prompt registration. Comfortable and quiet location. Convenient to popular restaurants. Thank you.
Great friendly service. You can tell the manager takes pride in his hotel and cares genuinely for the care and satisfaction of his customers. I would say the 6.7 rating is accurate. I enjoyed the quietness, bathtub, great air con, comfortable and clean bed, and great pillows. The only thing missing is rhe cleanliness of the floors and bathroom. I found two ***** hairs in the sink and after walking barefoot on the new LVP, I noticed my feet were dirty after bathing. Also commons area outside thr breakfast buffet was very dirty and the floor was sticky. The smell in the hallway is bad because of the old carpet, which needs to go. Also, consider replacing the door number signs (upgrading) and bleaching the shower curtain. Overall, easy fixes to make it worth an $80 room with taxes included. I felt like I overpaid a bit for thr quality. Saying that, everything else was nic and especially the owner/manager. Grateful for this stay.
Hotel was nice. Not a lot of amenities. Front desk staff were super friendly and accommodating. Discounts at local eateries with room card. Walking distance to Gateway Lounge.
Very nice hotel in a convenient location. Easy access to the mall and several dining establishments. The room was spotless and nice; however, the dining space during morning breakfast could have used some attention. It was a very busy weekend and I believe the hotel was at capacity, but we didn't see any employees wiping down tables. There were a lot of dead gnats near the garbage can that needed wiped. The front desk staff was friendly and check-in went well. This hotel has the potential to be 5 stars across the board if there were a few more staff members keeping the dining areas clean.
Most things were excellent except water putties around various locations such as the floor of elevator and around the soda in the first floor. I think they were from kids went to swim and when they got out , they did no t dry out outside the pool. They were just dripping waters all over the place. That was a hazard for other customers. I made the staff aware of it. You should have a rule regarding swimming rule. They should have dried out before out of the pool area. In addition kids were running n the hallway and made very noisy. You should separate family with kids from family without kids.
We were warmly greeted on our arrival by by a young lady named OMI. When she learned of my Elite Bonvoy status we were all given a complementary bottle of water. Our rooms were clean and odor free. Before settling down for the night, one of our young grandsons had an issue which ultimately meant they had to change rooms. OMI was great, first supplying clean bedding, but when there were no clean mattress pads, she started a load in the laundry. Realizing that we needed to get the kids to bed quicker OMI offered to move them to an empty room. OMI deserves a 150% for her effort.