My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
酒店地理位置非常便利,鄰近重逢塔和中央車站(Union Station)。從機場來的話,可以搭乘輕軌橙色線到West End Station,然後轉乘紅色線或藍色線一個站到Union Station ,非常便利。附近的公車路線也相當多,出行十分方便。
酒店周圍有許多重要的景點,例如甘迺迪中槍位置、六樓博物館、甘迺迪博物館、甘迺迪廣場以及達拉斯大屠殺與人權博物館等。Greyhound 車站也近在咫尺。不過,如果要搭乘Flix巴士,就需要乘公車或輕軌到Deep Ellum。此外,酒店與餐廳和便利店的距離稍遠,建議提前規劃用餐。
房間的視野非常開闊,可以看到中央車站和重逢塔的美景。酒店入口有點隱蔽,位於背向中央車站的一側,初次到訪可能需要些時間來尋找。房間內的空氣調節系統運作良好,讓整個環境十分舒適。床褥的軟硬度也非常適中,為我提供了良好的睡眠體驗。
Watch out, if youre not a Hilton card member holder, they dont serve well. Only shampoo, conditioner and body wash they have at the bathroom, requested toothbrush at 8am and was told itll take 30mins as there was no housekeeping on duty. Also, we were stucked at the parking elevator as we head out.