We ordered room service and it never came to the room, after an hour or so we had to go to the lobby and ask, just an accident. But we confirmed the room number 3 times on the phone, and ate cold food which was a little disappointing for room service prices.
My friend and I were quite disappointed as we booked with two different agencies, both claimed breakfast was included! I spoke to two different staff who were quite rude and short! Neither cared that this was a form of false advertising on behalf of the hotel! Personally I feel the hotel should credit me for 30.00 x 2 days. As well as for my friend. I shall be contacting the better businesses bureau to discuss this in detail.
My friend upgraded her room to a pool side view … what a joke, the window view was the back of the water slide staircase. That view costs her an extra $40.00 per day what a joke!
Pool signs claimed to be open all day however at 12:30 on a busy Saturday they added chemicals to all the areas and shut down just after several of us got small children ready for a before supper.
The hot tub was only hot at 9 am and lukewarn by noon. I left a towel on a chair which was still there the next morning, as was others, which shows me no night cleaning of the pool area after an extremely busy day.
Our room was comfortable and clean! Beds very cozy and comfortable. Sadly my room window was very dirty with dirty fingerprints.
Cafe was pricey however service and food good!
Only the ad it was mentioned that the gym Was open and that they have a pool and waterpark open as well however, when we went there, we noticed that they have only two treadmills no way to, and that the pool is currently closed for renovation until at least summer.
Very. I’ve facility, very clean and quiet. The staff was friendly and helpful as well as prompt services. I’d stay here again and tell my friends and family it is a great hotel.
second time staying here. Assigned room 222 Mattress that closest to the bathroom sagging from overuse is caused by the gradual breakdown of internal materials like foam, coils, or latex due to repeated pressure. It needs to be replace as it cause back pain. Breakfast is nah:( Mold on the cheese) please check. I liked the nightshift receptionist. very polite and easy going.