ゲゲストStayed for 6 nights. I do not usually give poor reviews as I know competition amongst hotels is tough but I do want to share my experience so that other customers can make an informed decision. Overall, my stay was alright but not outstanding (probably subpar for China’s hospitality standards).
An aspect I enjoyed was the location. The hotel is conveniently located within walking distance from Yanzhuang metro station. As this hotel is located in residential area, food/lifestyle options are largely catered to locals - not too worry as they are mostly modern and suitable for the younger crowds too.
For the negative aspects:
1. I felt that the service provided by hotel staffs were mediocre at best. The vibes I got was that they hated their job and being there. Basic things was not done on check-in day. For eg. introducing the hotel and its facilities, establishing communications, and informing me of my entitlements - free afternoon tea on day of check-in, check-out timing, daily coffee etc. When I returned to the hotel to rest, they would stare at me coldly which made me fairly uncomfortable.
2. Daily housekeeping was done properly and thoroughly, although there was an incident where housekeeping entered the room at 10.30am when I was still asleep. I do feel its quite inappropriate to enter the room that early, especially on a Saturday. The hotel should strongly consider fixing the housekeeping indicator or implementing a mechanism so that housekeeping knows when to enter the room.
3. Maintenance of the room could be improved. For example, the toilet flush was barely working (required multiple flushes after each use) and the water temperature fluctuates a lot when showering. The light switches were not intuitive to use and some were spoilt too.
In summary, I was taken aback by the subpar standard as other branches from this hotel chain has been excellent. While I enjoy the convenient location, I will probably not stay here again the next time I visit Zhengzhou. Please feel free to contact me if you require further information. Thanks.
XxynnerAlways excited to try new hotels in Puyang! Passed by this place because there's an EV charging point at a petrol station. I've stayed in the business version of this Biway chain of hotels at Hualong District and it was not bad so I decided to take a chance.
This hotel is the premium version of their business series and I'm glad to say that the interior is indeed premium. However it is considered small compared to other luxury premium level hotels in Puyang, but it is more convenient here so it is understandable.
Staff is very friendly and well trained even though our check in was rather late. I'm a foreigner so it's a little tricky but all's well and they've upgraded us too.
The room is smart so you can say ”Xiaodu Xiaomi” haha. The switches were intuitive so plus points to that!
I love the hotel amenities like the hair dryer was pretty superb, heating system in the room is super toasty too.
The beddings is really luxurious it's gotta be one of the best I've tried in China haha not an exaggeration.
The pooping toilet is separate from the bathing toilet, I like that because my husband's 💩 is really smelly hahahha.
Toilet seat is also heated and they provide a disposable toilet seat too.
Note that this hotel has an EV charging point but only 1 parking spot so that's very few.
Just a few suggestions to take it to the next level:
1. Toilet bowls could have a washing bidet.
2. There's veryyyyy slight hint of smoke smell but it is because my room isn't a non-smoking room. But I would suggest having differentiation of smoking and non-smoking rooms so sensitive folks like me would not smell it at all, or use a better ionic treatment.
3. The hotel should have more EV charging parking spots considering the large number of EVs in China.
4. TV apps are not paid so there's practically nothing much to watch. There are hotels with paid accounts so that's a bonus.
Overall no complaints and I look forward to staying again!