HHelena ChangExcellent location. Hotel management & hotel staffs are excellent. Restaurant staffs need training. One of the restaurant staff has an attitude problems from taking the orders to paying the bills. She didn’t think that we could heard her & understanding Mandarin. She bad mouthed us with her rude & childish behaviors. We complained to the hotel manager & she handled the matter for us.
ZzedtalibOne reason for choosing Wanda Moments was to see the views of the mountains from the rooftop but it was so so. The mountain view from the room window is awesome.
Another reason is for the Oxygen supply in the room but it was so confusing. We couldn’t understand what the staff is saying. We don’t understand why only one guest get the oxygen supply. The young guys at the reception were not helpful and were hesitant to go up to the room to assist us. Our stay was all in all hectic, going up and down to get assistance.
For tourists from out of China, be warned that the food serving is huge. Rice came in a huge portion, soup in a huge bowl. It was sad to see them go to waste. Perhaps the hotel can tailor the menu down to smaller portions.
ゲゲストReally great hotel.
The staff was super helpful and welcoming.
The room are big, luxury and really comfortable.
I like the bathroom as well.
Big big plus for the breakfast that is really good and got lots of different items.
You have a shuttle bus to go to the ski resort as well that is located at 10 mn by car from the hotel.
The situation is great as well, close from restaurants and shops inside the city center.
5 stars thanks a lot to the hotel staff :)
Llee1211I booked via Trip.com — It was out of expectations!Close to Kashi Airport, feels like a 5-star stay at a lower price. The hotel is neat and clean with no cigarette smell. I highly recommend this hotel for international travelers, probably you may need translator app if you don't mind.
[Photo]: Spotted a robot delivering takeout while I was working — fun to hear the way she talked!
Service:
Outstanding. Polite and responsive staff. The most satisfying hotel service and best features I experienced while traveling in Xinjiang.
Location:
Free airport shuttle (with booking). Taxi to the city or Old Town costs under CNY 10. It is easy and cheap to move around.
A convenience store and Muslim restaurant with veggie dishes are just steps away.
Environment:
Spacious, quiet, with parking and a small garden.
Amenities:
All that a solo traveler needs.
Automatic heated toilet seat is an extra.
Voice control for the room (Chinese only) was impressive.
I liked the bathroom layout, with anti-slip tiles idea and a separate basin area.
Free laundry (washer + dryer).
Cozy lobby bar (working station) with coffee, milk tea, and soy milk provided. I saw a printer free to use too..
Personal downsides:
I can't find the hotel by the name ”Oriental hotel” (translated by trip.com). At the end, i figured out the name should be GreenTree Eastern Hotel
(Kashgar Airport Branch) as in Didi.
No fridge in the room, I couldn’t store fruits and cold drinks during my 4-night summer stay.
Suggestions:
- Add labels to breakfast dishes to avoid waste
- English signs would be an extra help
- There was once the locals talk loudly at night near the rooms — a reminder sign could help.