The hotel lobby has nice decoration telling Xinjiang story. The room was clean and comfortable with bathroom and toilet separated. The lobby staff was friendly.
FFourdannaAmazing hotel. Wonderful service, Extremely good value for money! Aliya was extremely helpful! I was looking for a touristic place to visit as I only had an hour to spare. She helped me order the Didi and helped me set the locations to come back the hotel on my phone. The rooms are clean with beautiful views, all amenities are available with a pillow menu! The restaurant serves extremely fresh fish(as they have a live fish tank) & delicious dishes. A must in Altay !
EEulaverseBreakfast was sufficient and satisfying. It would be nice if they could also offer juice.
We made up our own room, but it was not properly cleaned at first—maybe because the hotel was fully booked. However, the cleaners were quite helpful and responsive when we asked for assistance.
They also have a laundry room, which was very convenient for families. I just wish they had a small playroom for kids, as that would make the stay even better for families with children.
ゲゲストThis is a great hotel! The staff are friendly. The rooms are clean. The service is great as well. I like that my room was a non smoking room and that this is a 100% smoke free hotel. After spending the night in many hotels in Xinjiang, I have not been getting rooms that were designated as non smoking because those hotels didn’t have them even though I booked non smoking rooms. Therefore, I wasn’t frustrated when I was checking into my room at this hotel.
There are two things that I recommend that the hotel do to make the guest experience better.
1. Remove all of the ashtrays that are on top of the trash cans near the elevators on each floor. I asked the staff why they had them if they are a 100% non smoking hotel and they said it’s for guests to throw their cigarette butts away. I told them those should be removed because those being there let guests know that smoking is allowed in the hotel and that when guests throw them away the smoke from the cigarette butts makes the hotel hallways smell bad as guests are throwing them out. Some of the public areas did smell like cigarette smoke, including one of the elevators, which was not pleasant to breathe. China has a lot of people who smoke, very few smoking bans, and has many people who don’t comply with no smoking policies, so therefore, this is my recommendation when it comes to this issue. I also recommend the hotel put more “No Smoking” signs in the public areas as well, as I only saw ones in the elevators and first floor.
2. The dryer for drying clothes is very slow. I decided to air dry them for several hours after they were in there for two hours because I did my laundry late at night and needed to get some sleep. When I woke up, not all of them were completely dry, which was frustrating. I strongly recommend the hotel gets better dryers, even though it will cost them more money, to solve this issue and get less complaints about it.