£200 for a basic room for one night was a bit on the pricey side for me, however it was nice all the same. A few of the photos of the basic room are misleading. The photos show a four post double bed which is not the case. We found out later this is actually an executive room despite it being labeled basic.
We found out that the hotel location is accessible by bus from Oxenholme train station (despite being told the opposite) and has a great view of beautiful fields. Food in the hotel is good but expensive... My eyes nearly popped out their sockets when I saw the £8.00 charge just for the tiniest amount of table bread. I'd say this was probably the reason the restaurant was empty despite being told we need to book a table due to its popularity. Swimming pool and steam room are average for the price.
Staff are friendly and changed our room to a double bed room free of charge after mistakenly putting us in a twin bedroom.
This was the second time my husband and I stayed at this luxurious new resort style hotel in/near Windermere. It was part of a longer trip, and again we stayed in the posh Winander Suites keyed access building. Breakfast is great as you get to eat from both the breakfast buffet, and also order hot food from the menu. The staff here are always 10 out of 10 excellent for both in the spa and the hotel itself. A couple of them even remembered us from the year prior! It's great having so many dining and drinking options on site... one never really needs to leave. I really enjoy the keyed access for the Winander and additional for the room hallways. There is parking on site and a guard at the gate. I know we will continue to visit here for many years to come!
Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
Having stayed at this hotel twice before was a little dissapointed this time. No lift and allocated an upstairs room. Shower temperature control hit and miss. A lot of noise from the room next door. Food menu a bit limited and quite expensive. Not happy to be told we couldnt order food for 20 minutes one nigjht as residents. Will probably try domrwhere else next time.
A hotel that's definitely seen better days! Staff were pleasant and the room had everything we needed, even a lovely massive cobweb on the inside of the window!😉 Plenty of hot water and lovely clean towels. Breakfast was plentiful and for a day or two was okay. For the prices you pay it offers good value, I'd stay again 👍