Great (though little outdated) hotel with a great staff.
Checking-in was easy peacy, room was big enough and clean. Beds comfortable.
Breakfast was good, restaurant for diner was changeable. The fish 'n chips was very good, the fries (chips) next evening was not so good (my thought is that the food had been to long under a warm-hold lamp)
Location was OK, we were there for Cardiff and that was further then in expected (in driving times) but that was our personal choice.
Can recommend this hotel for sure.
Booked this hotel to attend conference nearby. Loved the Signature room, which was big with seating area. Complimentary bottle of wine, or substitute with bottles of non-alcoholic drinks was nice touch. Pastries provided at the lounge made for quick and easy breakfast option. Enjoyed the swimming pool, jet pool, sauna and hot steam room in the Health club. Area around Resort is also very big, walking along the woodlands trail to the Golf club was therapeutic. Stay Signature room, worth the additional upgrade.
Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.
Honestly, I’m not even gonna lie Mercure Hotel in Newport is such a wonderful place! From the moment we arrived, the receptionist who attended to us was super lovely. She explained everything about our voucher clearly, and even when we had to go back downstairs to ask her something (because I wasn’t really paying attention but my man was 😅), she was still so patient and kind.
The whole experience was amazing. I had a really great night the bed was super comfy, the food and dinner at the lounge were delicious, and the service throughout was top-notch. Breakfast the next morning was also soooo good! The hotel was spotless, the vibe was calm, and everything felt just perfect.
I genuinely recommend Mercure Newport to anyone planning to stay in the area. Whether you’re visiting or you already live in Newport, you have to experience how clean, luxurious, and peaceful it is. It’s such a relaxing and cozy environment! 🖤✨
Das Hotel ist neu, sehr sauber und verfügt über äußerst freundliches Personal. Es liegt etwas außerhalb der Stadt, was für meinen Aufenthalt anlässlich des Cardiff Halbmarathons ideal war. Das Frühstück ist ausgezeichnet, ebenso das Abendessen. Mein Zimmer war in einwandfreiem Zustand. Insgesamt absolut empfehlenswert – ich komme gerne wieder.