JJoan Veronika Handini HaaseStayed: June 14–15, 2025
I recently had the pleasure of staying at DoubleTree by Hilton in the heart of Bintaro Sector 9, and I must say, everything exceeded my expectations from the moment I arrived.
The location is fantastic—strategically situated near restaurants, cafes, and shopping spots, making it easy to explore Bintaro while still enjoying a quiet and relaxing stay.
What truly made my stay exceptional, though, was the wonderful hospitality and professionalism of the staff. A very special thanks to Bella at the Front Desk, who greeted me with warmth and efficiency. Her friendly attitude and attention to detail made check-in smooth and welcoming. She also provided helpful local tips that made my short stay even more enjoyable.
I also want to appreciate the breakfast team, especially Anissa and Silvi, who delivered outstanding service with a smile. The breakfast selection was fresh and delicious, and they were both attentive, polite, and quick to respond to any request. It made my morning start on a perfect note.
The room was clean, well-maintained, and cozy—exactly what you’d expect from a Hilton brand. I loved the comfortable bed and the thoughtful amenities provided, including the signature warm cookie at check-in!
I wouldn’t hesitate to return to DoubleTree Bintaro and highly recommend it to anyone visiting the area. It’s not just the location or the quality of the hotel—it’s the people like Bella, Anissa, and Silvi who make the experience memorable.
Thank you for a wonderful stay!
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
HHerry_GunadiWe stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children.
The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained.
One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier.
The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options.
Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip.