Overall we had a comfortable and recuperating stay. Very spacious room with a lounge sofa. Beds are very comfortable. However the hotel does not provide bath salts for the bath tub. Water for the bath tub is not hot enough too. Kettle has a broken cover but still working thankfully.
Level of service is disappointingly different from other Hilton properties in Asia. front desk is not able to break a €50 note; the concierge is unmanned. No bellboy. A service staff booked a taxi for us to the airport but didn’t tell us which taxi is it or payment information. 🤔
The hotel's buffet breakfast was temporarily cancelled without prior notice to customers, and breakfast fees cannot be refunded afterwards. Customers can only choose the ordering service provided by the hotel (one free meal per person) or check out directly. This is very inconvenient for customers who need to catch a morning flight, making them feel uncomfortable.
Perfect stay. Very clean, spacious room, good breakfast. Reception lady was smiley, very helpful, she helped with all questions we had. I am looking forward staying again in this lovely hotel.