慌しい一日の終わりには、ホテル ワーナーでおくつろぎください。ホテル ワーナーは、ウェスト・チェスターでも指折りの素晴らしい宿泊施設の内の一つです。当施設はWhitfordから7km、ニュー・キャッスル空港から31kmと、便利な立地です。Saint Agnes Parishやウェスト・チェスター公共図書館、Chester County History Centerが付近にあります。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ウェスト・チェスターの当施設のお客様は、駐車場をご利用いただけます。ウェスト・チェスターのホテルの中でも、ホテル ワーナーはそのすばらしい設備で高評価をいただいております。
Everything was just fine. No complaints. Clean enough. The trundle bed under the couch was great for our 8 year old. Breakfast is typically hotel breakfast- not bad. The staff were nice and helpful.
The night agent that checked us in wasn't very friendly and had quite an attitude. The property is loctaed quite isolated in a community full of apartment buildings. The breakfast was okay and the cleanliness as well. Although it's been remodeled, it's already getting worn down and the parking was very limited due to a whole construction crew blocking every other parking spot which made it impossible to get a spot on the hotel's lot. Instead, we had to drive around to the next lot which isn't directly conntected to the hotel.
I wish I could say our last 24 hours here have been great, but I can’t. On Wednesday when we needed to extend our stay someone from the front desk, put a reservation in for us, called us back and told me that the reservation was completely taken care of and not to worry. My keys were waiting for me at the front desk when I got back from working that night very late probably after midnight we already had the keys. I went to the room and went to sleep when I went to work the next morning and later in the day I received a phone call from Leighton, giving me a very difficult time about extending my reservation for the next night telling me that the previous night had not been paid for and it was $141. When I tried to tell him what I had already been told there was no listening to what I had to say and what I had already been told.
He told me that I had to come to the front desk immediately and pay for the previous night as well as pay for that night. I was already working close to an hour away and told him that that was impossible. I told him that I would go online and make the reservation for that night, but I could not deal with anything with the previous night until I returned. He told me that I had until 8 o’clock otherwise he was canceling that night’s reservation. He was beating me repeatedly. He did not want to listen to what I had to say. He was so awful to deal with. I could go on and on.
When I returned, it took me until past 1 o’clock in the morning to get the entire issue straightened out because I had not been told that whoever made Wednesday night‘s reservation had also booked one for Thursday night as well and they expected me to pay for two nights totaling well over $200. I certainly was not going to pay for a second night, knowing that I had already previously booked a reservation online, of course at that hour, Leighton was nowhere to be found, and certainly he was not answering his phone or his text messages. They were threatening to cancel my reservation, leaving myself. My two children stranded for the night,
They were changing shifts to any people had things to say there was too many people involved. I was getting too many and too much different information. This was just way too much for me to handle. I was told that I needed to pay one price somebody else that I needed to pay a different price I was told I needed to pay something else. It was just way too much and too many people were involved.
Finally at 1 o’clock in the morning, I paid the $92 I was able to check into my room and go to sleep.
The next day, I was then told that I was not able to make a reservation to extend my stay further and I’m only allowed to make reservations for one week at a time. Nowhere have I been told that I have to make reservations one week in advance for seven days at a time I have stayed at Marriott residence Inn before and never have I had to make reservations for seven days at a time, but I was told the manager can put that rule. into effect.
what happens if I only want to stay here for five more days?
Do I still have to pay for seven? I don’t know, regardless we had a broken dishwasher in our room and they thought it would just be easier instead of repairing the dishwasher to make us change rooms and move us from one end of the hotel all the way down to the other
It was reasonably priced for same service&locale convenience as pricier hotels.
Did NOT🚫 like that Lobby was 'mopped' by worker AT CHECKOUT TIME! This has happened often on my stays. That type of maintenance is done at low customer peak NOT CHECKOUT TIME! That is 3rd shift activity 10:00pm-5:30am!
Hallway carpets require cleaning or new carpets.
Lobby checkin always quick👍.