旅先の様々な魅力を発見したいお客様に、Best Western London Heathrow Ariel Hotelは最適です。Best Western London Heathrow Ariel Hotelは、ヘーズの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からロンドン・ヒースロー空港までわずか4km、ヘイズ&ハリントン駅まで5kmと、交通が非常に便利です。付近には、Brickfield lane playgroundやウィリアム・バード・パーク、Imperial College Sports Groundなど、ヘーズの多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ヘーズの当施設には、駐車場が併設されています。このホテルは、一人旅のお客様に好評です。
慌しい一日の終わりには、Hilton Garden Inn London Heathrow Terminal 2 and 3でおくつろぎください。Hilton Garden Inn London Heathrow Terminal 2 and 3は、ハウンズローの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からヒースロー・セントラル駅まで約600m、ロンドン・ヒースロー空港まで約600m、移動に便利です。ヒースロー・ターミナル 2 & 3が徒歩圏内にあります。付近のエリアは、Kids area Heathrow terminal 3やCathay Pacific Lounge、Heathrow Viewing Standなど、観光名所が豊富なことで有名です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。宿泊者のレビューによると、このホテルは近辺でも1、2を争う立地の良さです。このホテルは、家族連れのお客様に特に好評です。
I recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.