The hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.
We had a wonderful stay at this hotel during our Christmas visit to the Midlands. From the moment we arrived, the staff made us feel truly welcome with their friendly and attentive service.
The room was comfortable and clean. We especially appreciated the cozy atmosphere and the little thoughtful touches that made our stay feel extra special.
The location was very convenient, close to local attractions and easy to get to from the motorway. Breakfast was delicious with a great variety of options to start the day.
Overall, it was an excellent experience and we would highly recommend this hotel to anyone visiting the Midlands. We would love to stay here again next time!
とても良い
48件の口コミ
8.5/10
1泊あたり
€48
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9.1/10
非常に良い
ゲゲストThe location was perfect within walking distance from New Street Station, Sea life centre, Lego Discovery centre, Art gallery and museum. The check-in staff was super nice and friendly, we arrived earlier but they were happy for us to check in as our room was ready. The room was clean.
ゲゲストAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
SSun KuenThe hotel is located just 4 mins walk from Burmingham New Street Station. The hotel room is big and clean and there are many shops and restaurants nearby.
TTAMBGenerally good for short trip over the weekend, great location with access to public parking and car parks. However the lift wasn’t working properly leading to delays. In room facilities get dated and so can tailor just basic needs, cleanliness just ok barely borderline 3 stars. Staffs are friendly and helpful, many staffs at the canteen during breakfast times, responsive and friendly. Passed for the money spent increasing overall cleanliness and better quality towels etc. would help increase rating.
SSfrixelReally unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
匿匿名ユーザーThe room was nice and tidy and ideal for my solo stay. The location is great for train travel as it is a one minute walk from New Street station.
The check in was quick and easy.
All in all good value for money for my one night stay.
NNSEJOKERStayed on 8th floor was good stay with open that can open pretty wide was impressed with that so even no air-conditioning it wasn't hot and big smart TV on wall is a plus, bathroom is small but clean and good facilities like free toiletries even if on small side
ゲゲスト5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.