「I like the ambiance of the place, giving me a Moroccan vibe...the room is clean, I am an ocd person and i love it, amenities are satisfying...it makes your stay nice and peaceful...staffs are nice...it's a thumbs up」
「This is actually my third time staying at New Dawn Pensionne House in Cagayan de Oro, mainly because of its convenient location and affordable rates.
The hotel is well-located near malls, restaurants, and other establishments. If you need personal items, Watsons is also nearby, which is very convenient.
However, during my stay I noticed that the Wi-Fi inside the room was very slow. I also tried switching to mobile data, but the signal inside the room was still weak. I even had to step outside the room just to get a stronger signal. Considering that Cagayan de Oro already has 5G network coverage, it was surprising that the signal could barely reach inside the room.
Another thing to note is that the room does not provide free toiletries like shampoo, toothbrush, or toothpaste, so you need to buy them outside if you forget to bring your own.
There was also confusion about the check-out time. The booking app indicated that check-out was 2:00 PM, but the hotel informed us that the check-out time is 12:00 PM. The staff even knocked on the door and called the room before the 2:00 PM check-out time stated in the app, which was a bit inconvenient.
✅ Pros
- Convenient location near malls and stores
- Affordable place to stay
- Nearby convenience stores and Watsons
⚠️ Cons
- Very slow Wi-Fi inside the room
- Weak mobile signal inside the room
-No free toiletries (shampoo, toothbrush, toothpaste)
- Confusion with check-out time
⭐ Overall: Since this is already my third stay, the hotel is still a practical choice because of its location and price. However, improvements in Wi-Fi, signal reception, and clearer check-out policies would greatly improve the guest experience.」
「The overall experience was good. We had a good sleep and good room service. The breakfast buffet options must be enhanced and upgrade the quality of the food they serve. The check-in and check-out process was very smooth. They must think of a space giving other amenities such as a gym and a massage area.」
ゲゲストThe hotel and the staff were wonderful. The staff saw to your ever need, they constantly greeted you with a smile and a kins word.
The breakfast service was the most disappointing aspect of the hotel. The meal choices were so odd. We stayed for two 3 day stints (a total of six days), the breakfast was some sort of soup, either a sunny side up egg or a hard boiled egg; steamed rice; then what seemed like leftovers from dinner the night before - one morning it was chop suey (vegetables like broccoli, cauliflower; and carrots); another morning it was sardines, fish on cabbage; the only item that i would consider a breakfast food was their beef chorizo (but the beef chorizo was not tasty or seemingly fully cooked). I was surprised that there were no Filipino breakfast staples - tocino, longanisa, or even spam.
I would say the breakfast menu needs to be reviewed.