This was the best hotel trip I've been on since my cancer. The customer service was Awesome!!! So much interaction with the staff during our time there. From checking in to breakfast and the bar host down to the cleaning staff made our stay so much enjoyable. Thank you all we needed that. And on top of that it was our 17th wedding anniversary.
Check in was easy. When we arrived to our room it had a strong air freshener smell and the temperature was warm. We went to turn on the tv and the hdmi and cord for the tv were missing. I called the front desk and they came up immediately and fixed the tv. He informed me that they had just deep cleaned and painted the room. Once the tv cords were found I took off my shoes. I noticed the floor was wet. I assumed when they deep cleaned they shampooed the carpets. Didn’t sleep very well because the people upstairs sounded like they were wrestling or bouncing balls. Called the front desk again to inform them of the noise and they took care of it. It did take all night for the room to cool down and the air kept shutting on and off. It wasn’t an awful stat but could have been better. Oh and the breakfast wasn’t very goood.
Check-in was great, room appeared clean upon arrival but when you take off your shoes it was bad. House keeping comes very early in the morning and leave at lunch so those of us who work late at night don't get the luxury of a made bed, fresh sheets or, clean towels. Breakfast had 2 options but it is based on first come first serve. All in all..... Not satisfied at all
I had a very nice stay. I was there for business. My room was very clean but I walked to the ice machine just across the hall and my feet got soaked. Nothing worse then wet socks. Must of had a machine leak because in the morning they had towels and a blower on the floor. Stuff happens. I like that there was someone there attending at all times because unfortunately the area needs some City Clean Up. Again, not the Hotels fault but I appreciate them looking over the parking lot. Sure would have liked a coffee maker.
I will stay there again.
Ggmartin212This is a very good location for downtown K.C. The hotel lobby very nice. We ate dinner at the restaurant in the hotel and the food and service were very good. The only complaint here was that the attached bar was very loud and the restaurant ambiance could be redesigned to be more comfortable and intimate. There was a group of about eight people at a large table near us that were having load discussion that was distracting for us but dealt with it.
The room was small but the renovation was very nice, bathroom was big with a nice tub/shower that my wife enjoyed a epsom salt soak. My only complaints are that there is no fridge or microwave to heat coffee. Also, they use the old style coffee two cup coffee maker as most hotels have now gone to keurigs. The hallway noise is very noticeable and the room-to-room noise is as well. We could literally hear the conversation in the next room. One thing that I really dislike is the lack of a ”do not disturb” card for the door and as expected, the housekeeper was knocking on the door at 9:00 a.m. to clean the room even though checkout is at noon! I'm sure there are much better and newer hotels but if you are looking for a reasonable place to stay in the heart of downtown K.C. this is a good choice.