The first contract with staff was absolutely HORRIBLE!!! Tried to charge me a 2nd time for the room that I already paid for. Was rude when talking to me, talked over me and wouldn't allow me to vintage anything that I was saying. I was told that I could NOT even have someone knock on my door or I would get kicked out. Not sure yet if I will return to this hotel.
NNg Guang YunTo start, the service felt a bit inconsistent—perhaps the staff were having a particularly tough day. The hotel offers valet parking at USD 20, but if you prefer to save on that, you can park for free at The Oaks Public Parking, which is just a short 2–3 minute walk away. What I found convenient was dropping my team off at the hotel first before heading over to park.
Upon arrival, there was no bellboy service available, so we had to manage all our luggage ourselves. This wasn’t a dealbreaker, but it did set a slightly different tone compared to what some might expect.
On the positive side, there are thoughtful amenities such as a microwave available in the lobby and complimentary coffee provided daily for guests. The room itself was comfortable and generally well-maintained. However, housekeeping could be more attentive—my glasses and the shower drain area were not cleaned consistently, and the drain eventually got clogged during my stay, which I had to clear myself. That was definitely unexpected.
For the price point, I would have expected a bit more attention to these smaller details. That said, the overall stay was still pleasant. The hotel is located near the Oaks area, which is beautiful, and I really appreciated the artistic elements around the property. Each piece of artwork has its own story, and you can learn more about them through a book available in the lobby—a nice and unique touch.
Overall, it’s a good option if you’re looking for a comfortable stay in the area, though there’s room for improvement in service consistency and housekeeping attention.
ゲゲストHotel is well maintained and a great location if you’re heading to the Paycom Center! We had a couple of glitches getting in as the line for dropping off cars for valet was stopped for 20 minutes. Once we were able to pull in, the attendant was quick. Only one computer was working at check in, then only one elevator was working- in a large hotel with 15 floors. That caused a long wait after the concert when everyone got back to the hotel. Room was very clean but the bathroom wallpaper is coming off the wall AND the toilet did not flush 50% of the time. We realized it at 11 pm, so we didn't report it until we checked out. I will say they sent a couple of texts to check in- that was a nice touch!
ゲゲストThere was no food provided. It was also a very crazy night with not having rooms cleaned and available when needed! And still was trying to provide room keys to dirty rooms. Very disappointed!