Check in was smooth, minimal time spent.
Front desk and approach area was spotless.
The hotel staff were exceptionally welcoming,
The room on 3rd floor had fantastic viewings of flowing Ganges. So pleasing
However, the room had a persistent street noise issue at night due to thin windows. With better soundproofing, this place would be a five star choice. The closeness to landmarks and town centre makes it great location. With delicious food and awesome staff we were spoilt for choice. The restaurant was clean, hygienic and pleasing. Top it all off with the manager, Lalit, his politeness touched us both. Great personality and very approachable.
Good experience with the reception, and check in, however for the price they are (or mmt) charging the basic rooms are too small. Thankfully, the manager upgraded the room for my parents which was spacious. Cleanliness is good, services are good. Just a little overpriced for the size of rooms.
Overall the hotel is good in this price range. The rooftop restaurant is excellent with tasty food and vibe at night. We stayed in 2 rooms wherein 1 room was having a bad smell. The morning buffet is average and thus can be skipped. From the hotel it takes roughly around 15-20 mins to reach to the Har ki Pauri
Very nice people, helpful and professional.
Toilet flush was not working for the duration of the stay, neither was the hot water for shower, even though the staff went beyond to fix, it was unpleasant.
I chose this hotel because of the positive reviews.
But I was disappointed considering the price I paid.
Swimming pool is not clean enough, Gym smells.
Restaurant coffee machines had some problem on the evening on 13 May and staff said they can’t serve coffee.
On 14 morning I went for breakfast and expected nice espresso coffee at breakfast but staff approached to me and told me that same things as 13 evening that machines still can’t work.
How come you run a hotel and machine is not fixed in 14 hours ?
But hotel has nice espresso coffee if machine works …!