When you see the photos of this hotel online, it certainly catches the eye and you can't help but wonder if it lives up to expectations being so big. The good news is that on the whole it does. We stayed in a Suite that we were upgraded to thanks to my status with Melia, we were very glad of this and in hindsight don't know how we'd have managed without it having the space travelling with our baby. The room was comfortable, and very modern, we felt at home there and it was a joy to be in. My small criticism was although having a sea view and being a top floor room the balcony got minimal sun. I don't see what they can do about this though! The restaurants here are excellent, I don't know how anybody can knock the buffet as we have stayed in many nice hotels and we agreed this was the best we'd seen. It's amazing. We tried the italian and asian a la cartes, both impressed us although getting a table was a bit of a mission! We still managed it in the end, you just need to speak to a team member and work out how to use the app properly. Evening entertainment in the square every night was spot on, and we never found the table service to be a problem. The drinks were of a really high quality - unusual in an all inclusive resort. The location is great, and I like the gated access to the seafront. It's a really lovely walk with no loud a**osphere you might find elsewhere in Tenerife and I have some great memories of walking with my daughter in the buggy every day down here. My only frustration is with the all inclusive package. It was so confusing it took us a day to work out! It's actually pretty good but doesn't always make sense. We joked it was 'all inclusive but not really' as the pool food/snacks we saw some people ordering were not included for lunch, only two restaurants. Lots of little things weren't clear or were limited but to be honest, on the whole we were happy. One thing I would address is that the minibar was fully stocked but only soft drinks were included in the AI package. All alcohol in the room was chargable. With table service only at the bars in the evening, and the place being so big it's quite hard to get a drink for your room (which we really like to enjoy) in the AI package so I thought this was quite mean. We didn't book red level, and I don't regret it. To this day I can't really see what they were getting the we didn't, and for a lot more money too! The separate pool area that was roped off is something I couldn't care less about, the lounge and private entrance looked admittedly nice but not for the amount they charge. To make it worth it I think the hotel need to offer more (but certainly not take things away from regular guests!) Long story short, despite a few small frustrations the hotel definitely impressed us. It certainly has the wow factor, and we'd probably come back.
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