This hotel is punching above its weight and winning. The staff are all really friendly and really take pride in making sure your stay goes well. While on holiday I had a problem with my suitcase not wanting to unlock (likely due to being thrown about in the plane). The staff helped me and found a solution to get inside by cutting the tags and smoothing them off to avoid injury. Without which I'd have had no clothes for the trip.
While in Spain we had the national power outage which was totally beyond anyone's control. The staff handled this the best they possibly could. Allowing us to gather water from the pool to aid with flushing toilets, which were affected by the power outage. Providing us with candles and matches. As well as the rooms having a torch inside. When the power came back on, they organised a get-together with complimentary drinks and nibbles to thank us for our patience. This was a lovely touch even though this wasn't the hotels fault. The room I stayed in had recently been renovated and I was so impressed by the new design and choices that had been made. The resort was kept clean all the time by the fantastic cleaning team who were always doing something. All members of staff were friendly and were on board with the hotels pledge to reduce its environmental impact. The hotel doesn't have dedicated parking but on street free parking is so easy to find between the hotel and the park that this isn't an issue. The location is minutes away from the seafront and a selection of places to get breakfast and other meals.
I've been to this hotel before, but I've seen a real improvement this year in how Sahara Sunset is being ran. I look forward to seeing how they continue to develop.
Absolutely stunning rooms and true five star experience. The bed was amazing and the housekeeping would refill all amenities that we used which was very considerate. The breakfast buffet was exceptional and we loved how generous and diverse the options were. The beach club is a short buggy ride away and also had a great infinity pool there. My only suggestion is to create a real cocktail menu and not the paper print out that was given to us on both days, but everything else was wonderful! The staff are so kind and friendly especially the blonde young man who helped us with our bags and drove us by buggy to the beach club.
Hotel was clean and cool. Helpful staff on reception. The pool was suitable for small families and the breakfast was great with a wide range of western food and Cava on free flow. Very close to the beach. Room had a few issues, ants, lots of them and the shower blocked up when using it, the shower also went from cold to hot continuously.