Arrived for check in at 4pm but the place was closed til 5pm.
Was advertised with a sauna but it wasn't available.
We were just told ”No its not available”, without any further discussion as to why not.
Not sure if these are the fault of Trip.com or the Hotel but either way, they were 2 of the reasons we chose this place so falsely advertised.
It tells Self Chek-in Service but you need to call first the hotel for the access code for you to get the key. They didn’t give the access code in advance at-least 2-3 hours prior to Check-in Time so that when you already at the location it is easier for the guest to do Self-Check. What if the customer doesn’t have internet yet. Thankfully the City have free wifi so that it can call for free via internet.