「It's a good place to rest when you are exploring the city and it's close to restaurants, coffee, Bars.
It has the necessary infrastructure to sleep and rest.」
We very much enjoyed our stay at Coimbra Monumentais. The location is absolutely perfect being so close to the steps up to the University. The facilities were fine. My only suggestion for improvement is to automatically send the check in information rather than asking us to ask for it. I missed that point in the reservation. Most of our stays were with Air BnB and they automatically send the information a day or two in advance. We came to the back door (the 7A address) and had an issue with getting in. Once in, we were very well looked after. Thanks so much to Mariannna!
A Wonderful Stay in Coimbra!
I stayed at The Luggage for just one night, but it left such a wonderful impression that I would absolutely choose to stay here again without a second thought.
The hotel itself is located in a beautiful, historic building that perfectly blends traditional charm with excellent interior design. The high ceilings and massive windows give the rooms an incredibly spacious and airy feel, making the stay feel extra special.
Beyond the gorgeous architecture, the service was top-notch. The receptionist spoke excellent English, was extremely welcoming, and made the check-in process smooth and pleasant. Overall, this hotel truly elevated my experience and left me with the best memories of Coimbra. Highly recommended!
A comunicação entre o alojamento e a plataforma de reservas é manifestamente fraca. Eu fiz uma reserva, recebi um comjunto de documentos (voucher, factura e confirmação de reserva e pagamento), no entanto, em nenhum desses documentos foi incluido o numero do quarto nem o codigo de acesso à chave.
Entrei em contacto com a propriedade, informando que iria viajar de noite e chegar de madrugada. Comuniquei essa informação por escrito na reserva. A propriedade confirmou que não haveria problema, porque com o código poderia entrar quando quisesse. Os documentos que me enviaram apenas dispunha de um PIN de 4 digitos que eu acreditei ser o codigo de acesso à chave e ao quarto. Nao. O código não funciou, os telefones de serviço da propriedade nunca foram atendidos. Na cidade contactei outros hoteis que alegadameente estavam completos. Fiz mais de 20 chamadas para os numeros que me disponibilizaram. Conclusão: passei a noite na rua. Paguei e dormi no carro, ao frio e sem qualquer conforto. Apenas me devolveram a chamada já passava das 7 da manhã.