アルバニアティラナで、Wi-Fiのあるホテル

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

このホテルでの滞在は最高でした！到着した瞬間からスタッフの方々は親切で温かく迎えてくださり、部屋は清潔で広々としていてとても快適でした。特に嬉しかったのは、部屋に飲み物がたっぷり入った小型冷蔵庫があったことです。好きな飲み物を自由に取って、チェックアウト時にまとめて支払えるので、とても便利でした。 屋上は間違いなくこのホテルのハイライトでした。息を呑むような絶景が広がり、昼夜を問わずリラックスしたり、写真を撮ったり、景色を楽しんだりするのに最適です。階下には素敵なバーもあり、ホテルから出ることなく、ゆったりとくつろぎながらお酒を楽しむことができます。 素晴らしいサービス、快適さ、そして絶景を求める方には、このホテルを心からお勧めします。次回は必ず友人たちとまた泊まりに来ます！

Meraviglioso hotel da 5 stelle in centro vicino alle principali attrazioni ! La colazione continentale è buonissima: cornetti vari, torte di diverso gusto , frutta fresca di diverso tipo e della migliore qualità e tanto altro! Le camere sono spaziose, pulite e accoglienti. Il personale è molto gentile! Consigliatissimo!

We booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room. There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved. The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it. We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility. We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights. Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay. We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel. Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel.

Lovely hotel clean room and warm welcome. Easily accessible as the bus from tirana stops right outside. Lovely breakfast only downside was breakfast didn't start until 8am so we were unable to eat before leaving for the airport

Quarto amplo, limpo e a cama muito confortável. WC com todas as comodidades e produtos muito aromáticos. Pequeno almoço bom e com produtos variados. Funcionários muito prestáveis e simpáticos, inclusive com táxi para o aeroporto mais barato e sem custos adicionais. O único ponto “negativo” foi o Wi Fi que falava com frequência. Excelente localização. Mas recomendo!

星5つ – 最高の滞在でした！ スターライト ホテル ティラナで素晴らしい滞在をしました。ホテルはとても清潔で、手入れが行き届いており、温かい雰囲気に包まれています。スタッフは信じられないほどフレンドリーで親切で、いつも笑顔で対応してくれました。心地よい雰囲気のおかげで、快適でリラックスした滞在を楽しむことができました。ティラナを訪れる方には、このホテルを強くお勧めします。間違いなく最高のホテルのひとつです！❤️

＞Reception quite unprofessional a bit rude Breakfast very poor Parking extra 5 euro which I did not know I do not prefer and do not advice for next time

A very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.

I stayed here for 5 nights and I highly recommend this hotel. The location is convenient. Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️ I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱