The hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts.
Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing.
Sorry for my rant but I know the hotel should and can do better.
Hotel was good. The gentlemen that greeted us was excellent!! Very knowledgeable about the city and recommended a few places. The sink was clogged in washroom but sent a maintenance person up promptly. The only problem was we found out our door did not lock at all. We didn’t notice until later on our second night. Light bothersome since all our belongings were in there. Told lady when we were checking out and said that was not good but that they were renovating the floor next week.
Kkyes123nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
JjoshietamGreat experience overall, with very friendly staff and great views of city and the lake. A big shoutout to Nathalia who assisted us with the room reservation and special requests.