I’ve found from experience in Algeria, customer service is not their forte. I’d suggest this is not just the HI but all service sectors in general, perhaps it’s the French influence, but regardless, across the whole residence I did not meet one cheery, polite or energetic person, everything just seemed to be troublesome or beneath them, I blame management however and somewhat by need, I will return however, let me conclude by suggesting the hotel is very nice, my room was well appointed and clean, the restaurant and food within, commendable.
As an aside, do book the hotel taxi service to and from the airport, it was efficient and very cheap compared to other countries I visit.
Located on Alger hillside, can enjoy the entire city scenery within walking distance. The rooms are clean and tidy, the breakfast is plentiful, and the facility decor is modern. Good for sightseeing and short business trips.
I'm Algerian, this hotel is amazing ❤️ the location is perfect being so close to the airport (the hotel will provide the shuttle service). More importantly, the people who work there are very very professional and nice. I came so early before the check-in time and yet they allowed me to take my room. The breakfast is also so yummy and diverse. I will, of course, book here again when coming back to Algeria. Hopefully, the price will go low a bit or at least remains as it is.
⸻
J’ai passé un excellent séjour à l’Hôtel Suisse à Alger. L’accueil a été remarquable dès mon arrivée, notamment grâce à la réceptionniste Célia, dont le professionnalisme et la gentillesse font toute la différence. Toujours souriante, attentive et disponible, elle a su répondre à toutes mes demandes avec efficacité et bienveillance. Grâce à elle, je me suis senti immédiatement à l’aise et parfaitement pris en charge. L’hôtel est confortable, propre et idéalement situé, mais c’est vraiment la qualité de l’accueil, en particulier celui de Célia, qui rend l’expérience exceptionnelle. Je recommande vivement cet établissement !
KKhadija MaalejWarm Hospitality, Monotonous Cuisine
This hotel boasts incredibly friendly staff and a stunning garden, creating a welcoming family-like atmosphere. However, the dining experience is hindered by a lack of variety in food options, particularly at breakfast. While the hotel excels in hospitality and ambiance, an enhancement in the culinary department is needed to provide a well-rounded experience.
ゲゲストWe booked the hotel before booking the air tickets, but letter got the air tickets a day before our arriving date , we sent several messages to the hotel's e mail address as well as to trip.com to adjust our booking.... none responded to our communications, we tried to contact the hotel by phone, but they do not respond too.
with more frustration, when i showed the e mails copy at the reception counter (Hotel) the checked and informed that they have received the mails... did not even bother to give me any explanation for not responding to my request. My colleague and I, had to stay in a different hotel for 1 night and left AZ Hotel Vouge, D or a night before... this non - cooperation not only cost us USD 200 more but had to face a lot of trouble .
ゲゲストThe service was okay. But there were some miscommunications regarding the hotel transfer, so we had to wait for almost 40 minutes before we decided to take taxi. Time wasted. Other than that, it was okay.
ゲゲストI’ve found from experience in Algeria, customer service is not their forte. I’d suggest this is not just the HI but all service sectors in general, perhaps it’s the French influence, but regardless, across the whole residence I did not meet one cheery, polite or energetic person, everything just seemed to be troublesome or beneath them, I blame management however and somewhat by need, I will return however, let me conclude by suggesting the hotel is very nice, my room was well appointed and clean, the restaurant and food within, commendable.
As an aside, do book the hotel taxi service to and from the airport, it was efficient and very cheap compared to other countries I visit.
SSidlaoshiI'm Algerian, this hotel is amazing ❤️ the location is perfect being so close to the airport (the hotel will provide the shuttle service). More importantly, the people who work there are very very professional and nice. I came so early before the check-in time and yet they allowed me to take my room. The breakfast is also so yummy and diverse. I will, of course, book here again when coming back to Algeria. Hopefully, the price will go low a bit or at least remains as it is.