We had a sea view room which had a great view, but the windows were so dirty and cobwebs in the corners that it actually spoiled that for us. The staff and service they provided was excellent, but however I expected a wider variety of meals but the menu was very limited. It was nice to sit at the tables provided outside when having drinks, but again the metal railings at the tables had a lot of chipped and flaked paint and made the hotel look rather run down. The dining rooms and all the seating areas with lovely leather chairs was very nice on the ground floor, but moving up the stairs there was black tape holding the red tartan carpet together, our room actually had small nails holding the wallpaper on the walls. It all looked great online ,but close up it was rather tired.
Beautiful location in the heart of Oban.
The majority of everything at walking distance, dint really need to use my car.
The views were worth the trip to Oban.
The staff at the hotel are very friendly and helpful too.
Unfortunately, they don't own much space for parking and being such a popular destination parking can get slightly awkward.
This was our third stay at Stonefield castle. It is a beautiful building with a nice bit of history. The grounds are extensive with scenic views and wonderful walks. The staff at the hotel were courteous and friendly. There were many lounge rooms and a well stocked bar. It is a handy place for a short stay near Tarbert if you are touring the Loch Fyne area. We shall return.
We booked 2 rooms 1 night last minute booking. I got Junior suite for me & my husband. Room is very spacious for UK standard, sea view is very beautiful Seaview. The hotel has lift thats very good for travelers with many luggages.The room is a little cold so we switched on spare small heater which is warm enough. Their specialist amenities are very good. Whisky Honey. Oh.our room door isn't working, that's pretty scary.
Very Disappointing Stay
I booked this stay after seeing it recommended on TikTok, but unfortunately it didn’t live up to the hype. It also wasn’t in the centre of town, which made getting around less convenient than expected. The mattress was so soft it felt like I was being swallowed by it, making it really uncomfortable to sleep. The room itself was extremely hot — even after turning off the radiator it was still warm, and the only way to cool it down was by opening the window. That would’ve been fine, except the noise from the spa pumps ran all night and made it difficult to rest. We must have been given an older room because it looked nothing like the pictures we saw on TikTok.
Parking was valet-only and cost £25, which felt excessive. On a positive note, the room was clean, but it was also quite small and definitely in need of an update.
Overall, not the relaxing experience I was hoping for.
Very good central location for Oban activities etc, and getting Ferry to Mull. Clean very comfortable beds, lovely breakfasts and staff very helpful. Good parking at hotel too.
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8.4/10
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SsheikhsaimaBeautiful location in the heart of Oban.
The majority of everything at walking distance, dint really need to use my car.
The views were worth the trip to Oban.
The staff at the hotel are very friendly and helpful too.
Unfortunately, they don't own much space for parking and being such a popular destination parking can get slightly awkward.
ゲゲストEverthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
ゲゲストVery Disappointing Stay
I booked this stay after seeing it recommended on TikTok, but unfortunately it didn’t live up to the hype. It also wasn’t in the centre of town, which made getting around less convenient than expected. The mattress was so soft it felt like I was being swallowed by it, making it really uncomfortable to sleep. The room itself was extremely hot — even after turning off the radiator it was still warm, and the only way to cool it down was by opening the window. That would’ve been fine, except the noise from the spa pumps ran all night and made it difficult to rest. We must have been given an older room because it looked nothing like the pictures we saw on TikTok.
Parking was valet-only and cost £25, which felt excessive. On a positive note, the room was clean, but it was also quite small and definitely in need of an update.
Overall, not the relaxing experience I was hoping for.
ゲゲストWe had a sea view room which had a great view, but the windows were so dirty and cobwebs in the corners that it actually spoiled that for us. The staff and service they provided was excellent, but however I expected a wider variety of meals but the menu was very limited. It was nice to sit at the tables provided outside when having drinks, but again the metal railings at the tables had a lot of chipped and flaked paint and made the hotel look rather run down. The dining rooms and all the seating areas with lovely leather chairs was very nice on the ground floor, but moving up the stairs there was black tape holding the red tartan carpet together, our room actually had small nails holding the wallpaper on the walls. It all looked great online ,but close up it was rather tired.
ゲゲストPositives:
- Young lady on reception super friendly, helpful and professional.
- Requested teapot and fresh milk for room and provided efficiently with a smile.
- Issue with dirty bed linen dealt with professionally and apologetically, room changed offered but declined.
Negatives:
- Both twin bed sheets were dirty. One covered in mould or grease. The dirt did not look fresh but still I find this disgusting and unacceptable in any hotel of any standard.
- Lady on checkout abrupt and unpleasant.
ゲゲストLoch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
PPHYO PHYO WAI YANG YINGThis is very small botique hotel, didn't look impressive front the entrance outside hotel. The moment we went in, it is really cozy & we were greeted by very warming in house manager & booked dinner table as well. We enjoyed their breakfast and as well as dinner, very good quality. Our concern is this hotel doesn't have lift.