The place could do with a good cleaning, overall its a good stay, but dust should be wiped on top of their lights in the room, or on the shower.
Good heating and hot water, no smell in our room, friendly reception service.
Nice view from our room.
The place was good to camp. The toilets were shared, so it was not clean. There were used tissues inside the bathroom all the time.
The room was good but it was not properly clean.
The room amenities like the heated mattress and the heater was good. Others like the hair dryer were covered in dust like it was not used or cleaned in weeks.
Excellent Saturday night stay celebrating various birthdays etc.
Made to feel like a VIP from start to finish.
Unfortunately, we couldn't stay for lunch, but every meal we've had at The Brunel has been epic.
A mixed experience. We booked for the pool facilities, which were great. We ate in the restaurant on our first evening - excellent food and very good service. The breakfast was good too. Some buts, though. Our room had a very uncomfortable bed, a strange electrical light show from some devices in the ceiling once we turned the lights out and a repeated electrical buzzing sound all through the night which disrupted our sleep.The staff moved us to a much more comfortable room on the second night. The floors upstairs were so bouncy that it felt like the hotel must have the underlying structure of a rickety prefab - very odd and a little unsettling. And the restaurant had no character at all - an almost sterile feel. All a bit odd. While the pool, the food and the service really were great, and the many golfers who visited were clearly delighted, some of the spaces do need a refurb and a rethink.
EElena RavenitzaThe place could do with a good cleaning, overall its a good stay, but dust should be wiped on top of their lights in the room, or on the shower.
Good heating and hot water, no smell in our room, friendly reception service.
Nice view from our room.
ゲゲストThe hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone.
Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience.
We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to.
Breakfast was good and would recommend it.
ゲゲストThe rooms were quite old but we didn't mind. We fell in love with the area. Walking down to the centre from the hotel felt like a trip through a tropical forest.
MMark WSMA mixed experience. We booked for the pool facilities, which were great. We ate in the restaurant on our first evening - excellent food and very good service. The breakfast was good too. Some buts, though. Our room had a very uncomfortable bed, a strange electrical light show from some devices in the ceiling once we turned the lights out and a repeated electrical buzzing sound all through the night which disrupted our sleep.The staff moved us to a much more comfortable room on the second night. The floors upstairs were so bouncy that it felt like the hotel must have the underlying structure of a rickety prefab - very odd and a little unsettling. And the restaurant had no character at all - an almost sterile feel. All a bit odd. While the pool, the food and the service really were great, and the many golfers who visited were clearly delighted, some of the spaces do need a refurb and a rethink.