overall we are happy, clean hotel nice staff, bedroom lighting is a bit dark. food is not bad. Nice open veranda on the 9th floor which is nice to sit and enjoy the sunset. GOOD HOTEL TO STAY IN bUKIT tINGGI
The front desk is very friendly. The rooms are spacious. Breakfast is a basic selection with a local choice of foods. Locations near padang town. Walkable within the local spot
We stayed for 1 night at Balcone Hotel & Suites. Location was superb, cool air , breezy and the mountain view was stunning as I have book my room overlooking the Merapi & Singalang mountain. Our room was spacious & clean & quiet. Breakfast can be improved. The wash hand basin had a bit of problem as the water does not flow very well but we manage to open the sink trap to let the water out. Settle the problem. Overall happy ending. Highly recommend this hotel.
KK LisThe older building is in decent shape, with a good location and cleanliness.
However, the staff communication is lacking. They're quite stiff and unfriendly, giving off an indifferent vibe.
You might want to consider other hotel options.
ゲゲストThe room was fine. Breakfast was decent. Room service food was average. Padang is not particularly interesting for travellers, so I would not return. Go to Bukittinggi instead!
SSyahmi WazerEverything is just nice. Breakfast is so delicious! I’m from Malaysia, but I can skip some of my Minang/Padang food hunting because they also provide local dishes, which are really tasty. The location is very close to Jam Gadang—within walking distance. The staff are friendly too.
The only thing that made me feel a bit uncomfortable was this: I didn’t hang the “I need room cleaning” tag on my door because I was still in the room. A cleaning staff member knocked and said “room cleaning,” but I didn’t respond since I was still inside and hadn’t requested cleaning. Then, the staff used a key card to open the door. I felt a bit violated, though it wasn’t a big issue for me as I was alone and fully dressed.
However, it would be better if staff didn’t enter unless there’s a clear request for cleaning—just in case someone is inside and not properly dressed.
MM_FaizalGood location and helpful concierge staffs. Unfortunately the hotel doesn’t attentive enough to facilitate our request of double bed for all 4 rooms booked about a month prior to our arrival. 3 out of 4 rooms were without hot shower which annoyed us a lot. The room I stayed (#552) shares the same balcony with the next room and surprisingly the balcony door can’t be locked. Very loud music from the rooftop bar was also very annoying. Breakfast was not impressive and staff not attentive enough to replenish drinking glass for the fruit juices. Will choose other hotel whenever I visit Padang on the future.
BBell_Padi Eco Lodge - A Mixed Experience
The lodge has friendly staff and clean rooms, which made our stay comfortable. However, walking to the property from the parking area is quite far, and the path is dark at night. Adding street lights would improve safety and convenience.
The café opens at 8 am, which is late for guests with early schedules. An earlier opening time, like 7 am, would be more practical. The bathroom amenities were minimal—only body wash was provided, with no shampoo available.
Overall, it’s a nice place to stay, but there’s room for improvement in convenience and amenities.