「I have traveled many national parks on the West Coast, and I have to say, Best Western Ruby near Bryce is THE BEST Best Western I have ever lived. The price is cheaper than other Best Westerns, but the experience is by far the best. I booked a King with a tub, the room is big and comfy, the bathroom is nice and clean, everything works flawlessly, there is a buffet right down the stairs with many food options, opens early and closes late, I am glad I still could order food when I got there super late, cold and tired. Right across the hotel there is a big gift shop with many things travelers need that might come just in handy. There's a spot renting snow-chain for shoes. The location is right next to Bryce Canyon, it was about a 10-minute drive from the hotel to the park.」
「Hotel itself was clean and very nice. Requested room away from the elevator, we were right next to it. Billed as ”dog friendly ” it should be ”dog allowed for a $75 fee” and that price with no pet area on the grounds. Was not happy about that at all. The pet area was about 2 blocks away.」
Great Breakfast and Friendly Staff, but Poor Communication on Facilities
I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating.
The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV.
My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time.
What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing.
I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value.
Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance.
The check in was appalling. The receptionist must’ve taken classes in ‘couldn’t care’. Shame we interrupted whatever it was that was more important than providing a civil welcome to a couple of guests.
In contrast the breakfast and room cleaning staff were on a different level - brilliant service and friendly.
Sadly it’s the first impression that lasts - and being made to feel as though you’re a total inconvenience when you arrive is utterly crap.