「Hotel itself was clean and very nice. Requested room away from the elevator, we were right next to it. Billed as ”dog friendly ” it should be ”dog allowed for a $75 fee” and that price with no pet area on the grounds. Was not happy about that at all. The pet area was about 2 blocks away.」
「The stay was great check in was easy and accommodating especially since I had a wheelchair. The restaurant was also great good service and accommodating my special needs daughter. Would stay there again」
「It is a good hotel for a short stay and then carry on our travel journey. The hotel staff is nice and helpful. The room is clean and comfortable. It has car park and provide simple breakfast which are perfectly suited for us.」
ゲゲストGreat Breakfast and Friendly Staff, but Poor Communication on Facilities
I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating.
The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV.
My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time.
What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing.
I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value.
Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance.
ゲゲストClose to the all the restauarant and clean and connecting room was given per request, even though I requested super late.
Very nice location and team.