The hotel has a complimentary shuttle service which runs from Ronald Reagan airport which was convenient. Starbucks to go shop at lobby which is convenient for grabbing a coffee! Room was comfortable and spacious but a little dated.
This location is conveniently located right off the interstate. The room is about what you would expect for a budget hotel except it is in need of serious upgrades. There was a huge hole in the wall of our room and numerous things needed to be fixed and repaired (cosmetic). The bed was clean and comfortable except for the pillows which were too bulky to sleep on. I used a towel for a pillow. Also there was a very loud vehicle running outside (sounded like a generator) until midnight. Not that this is the hotel’s fault but just shows the type of clientele. There weren’t very many vehicles there when we stayed. There are 3 other hotels in the same area (Wyngate, Comfort Inn, and one other that I can’t remember.)
숙박 내내 정말 만족스러웠습니다! 객실이 깔끔하고 정돈이 잘 되어 있었으며, 침대도 매우 편안해서 푹 쉴 수 있었습니다. 직원분들도 친절하고 세심하게 응대해 주셔서 기분 좋게 머물렀습니다. 위치도 좋아서 주변 관광지나 교통 이용이 편리했어요. 다음에도 꼭 다시 방문하고 싶은 호텔입니다!
Great location. Comfort room and nice bed.
Staff very well coming and helpful.
Near so many restaurants and shopping center.
Strongly recommend Hilton garden Richmond.
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BBing19I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
ゲゲストWe spent the weekend in Wytheville to go to the FPHL Blue Ridge Bobcats play hockey against the Pee Dee IceCats. The location from the hotel to the Hitachi arena was excellent. We will be back on the 27th and the 28th!
Thanks for treating us and the team so well!
ゲゲストI was taking a shower and grabbed a towel these onject were inside the towel folded up. When I told the lady downstairs named Amanda she apologized and gave us immediately 25% off but we have to call *********** to have them call us about the discount. It was sharp object and one of us could of cut ourselves on that sharp object. About that the service and free food was excellent