「We enjoyed our stay at The Colonies overall. Our condo was clean, the grounds were well maintained and every staff member we interacted with was lovely and welcoming.
My biggest concern was the pool. Our welcome packet said guests needed bracelets and towels had to be checked out, but there was no access control at all. When we asked for bracelets, the front desk staff waved us on. All of the gates were wide open and there was no way to verify who was actually staying at the resort. The pool was extremely crowded and chaotic without all of the seats being taken up, so I can’t imagine what that would be like and I think having a lifeguard or several more staff members present would help keep it safer and more family-friendly. As a mom, the lack of controlled access made me especially uneasy. Any child could easily slip in or out of the pool area.
We also had a very loud neighbor who had their door propped open while cooking fried fish, so the smell came into our condo all night. There was also a lot of yelling and door slamming until after midnight. I never brought this to the front desk because at that hour, I didn’t feel there was much they could realistically do without making it obvious which neighbor complained, so we just dealt with it.
We are very laid-back, easygoing people and don’t typically have many complaints, but unfortunately, we found this stay to be anything but relaxing. Between the pool situation, inconsiderate neighbors and the noise, I’m honestly not sure we would stay here again. The staff themselves were wonderful; these were simply issues with the overall experience.」
BBing19I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
KKRowtayWe enjoyed our stay at The Colonies overall. Our condo was clean, the grounds were well maintained and every staff member we interacted with was lovely and welcoming.
My biggest concern was the pool. Our welcome packet said guests needed bracelets and towels had to be checked out, but there was no access control at all. When we asked for bracelets, the front desk staff waved us on. All of the gates were wide open and there was no way to verify who was actually staying at the resort. The pool was extremely crowded and chaotic without all of the seats being taken up, so I can’t imagine what that would be like and I think having a lifeguard or several more staff members present would help keep it safer and more family-friendly. As a mom, the lack of controlled access made me especially uneasy. Any child could easily slip in or out of the pool area.
We also had a very loud neighbor who had their door propped open while cooking fried fish, so the smell came into our condo all night. There was also a lot of yelling and door slamming until after midnight. I never brought this to the front desk because at that hour, I didn’t feel there was much they could realistically do without making it obvious which neighbor complained, so we just dealt with it.
We are very laid-back, easygoing people and don’t typically have many complaints, but unfortunately, we found this stay to be anything but relaxing. Between the pool situation, inconsiderate neighbors and the noise, I’m honestly not sure we would stay here again. The staff themselves were wonderful; these were simply issues with the overall experience.
ゲゲストWe spent the weekend in Wytheville to go to the FPHL Blue Ridge Bobcats play hockey against the Pee Dee IceCats. The location from the hotel to the Hitachi arena was excellent. We will be back on the 27th and the 28th!
Thanks for treating us and the team so well!