「인디애나폴리스로 갈 때와 올 때, 공항을 이용하기 위해 이곳을 예약했는데, 조식이 다양하고 훌륭합니다. 식당과 객실의 청결도 만족스러웠어요. 객실문을 열면 고속도로의 차량소리가 크게 들리는 곳도 있지만 고속도로와 가깝지 않은 객실은 매우 조용해서, 예약할 때 우리가 요청한대로 조용한 객실을 배정해주었습니다.
공항까지 운행하는 셔틀서비스도 매우 편리하고 친절해서 공항에 가서 메트로를 이용하면 워싱턴DC로 관광을 할 수 있었어요. 근처에 레스토랑이 없지만 가까운 제휴호텔에 있는 레스토랑과 바를 이용할 수 있고, 수영장이 없는 대신 근처 제휴호텔의 실내수영장도 이용할 수 있었어요.」
「Another great experience at this hotel, from check in to check out. The front desk agent ”Q” was personable, quick to check us in, and friendly. The rooms were well designed and very clean. They had a nice store adjacent to the front desk with a good selection of items. It's location is top notch, 3 blocks from a part of Crystal City with many restaurants and bars, including a few 24 hour food places that are excellent. A very good choice for anyone staying in Crystal City.」
I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
The hotel was nice, there is a mcdonalds right beside and good convenient location. Courteous staff, room was good. Value for money and would stay again :)
We spent the weekend in Wytheville to go to the FPHL Blue Ridge Bobcats play hockey against the Pee Dee IceCats. The location from the hotel to the Hitachi arena was excellent. We will be back on the 27th and the 28th!
Thanks for treating us and the team so well!