匿匿名ユーザーWe had no issues with the property itself. It is a historic house in beautiful Hallstatt. We already knew about the staircases and need to bring luggages up those staircases. What we were surprised about was the extremely low level of service for such a beautiful property. Apparently the manager was on leave and left two inexperienced girls in charge. Understandably Hallstatt limits vehicular traffic and our car could only stop at a designated spot about 15 min spot from the property. Our driver had called ahead to tell the property we were arriving and asked if shuttle could be arranged. The answer was the only option was to walk. Imagine lugging luggages through the snow. On arriving at the property, we told the girl receiving us to arrange a taxi at checkout to bring us to the dropoff point to meet our driver the next day. She promised to do so. Half an journey before the appointed time she told us no taxis were available and the only option was to walk. You can imagine our frustration with this level of service. A wonderful property let down by extremely poor service.
ゲゲストDer Pool war nicht benutzbar, leider wurde bei der Buchung darauf nicht hingewiesen, sonst hätten wir wahrscheinlich umgebucht, da wir uns aufs Schwimmen gefreut hatten.
TThomas SeilerIngesamt hat alles gut geklappt. Es waren alle sehr freundlich. Ich möchte nur darauf hinweisen wenn das ein Gast nicht aushält, dass es nicht möglich ist ein Fenster zu kippen um frische Luft zu bekommen, dann ist das Zimmer nicht geeignet. Es ist sehr klein und die ganze Nacht die Klimaanlage einzuschalten geht für mich nicht.
Das Frühstück bietet alles und ist sehr gut.