The SureStay Hotel at Albany suited our needs perfectly. We only booked a couple of days before our arrival as Albany was a last-minute addition to our WA trip waiting to see what the weather was like before venturing out of Perth. The only thing was the tv was too big for the split-level bench it sat on and it sloped from one level to the other. Praise God for the Gideons Bible as the Word of God proved an excellent leveller for the crooked TV. The hotel was in a great position, close to the centre of town and the surrounding attractions.
Thank you Best Western
I will never ever stay here again . Firstly we arrived at 3pm (check in is 2pm) they then advised our room wasnt ready . Others were also advised of the same thing and we were all given a drink voucher to go to the cafe . That was fine , but then an hour went by , and the could not tell us how long it would be for our room to be ready . So we took off into town for dinner , we were then called at 5:40 to say that our room was ready . So we waited over 2 and a half hours !
We then got to our room only to find the aircon was leaking and the carpet was absolutely soaking , and there were stains/blotches on the bed covers . So we advised the front desk , went for a swim in the pool whilst they dealt with the issue. We then were told we had to move rooms , and it was a downgrade, they offered us free breakfast for the downgrade as the place was fully booked so there wasn’t really anything else we could do . The new room smelt musty and again the carpets were damp , as I believe the shower/bathroom must leak under the floorboards. I did advise the for desk that it’s a health concern as mold is definitely growing in the rooms . You can tell it’s been like that for a long time as the carpet colour along the wall are black . Such a shame cos the pool facilities are amazing , and the location. But it’s is absolutely run down and dirty .
The hotel's bright, welcoming atmosphere extends to its excellent Together & Co Restaurant, where the breakfast buffet offers impressive variety and quality. Staff throughout were consistently friendly and attentive.
The location is unbeatable - just minutes from Albany's main street, entertainment venues, and historic sites. After exploring, the comfortable fitness center provided a perfect workout opportunity.
For those seeking modern accommodation in Albany with excellent amenities and prime positioning, the Hilton Garden Inn delivers a sophisticated, comfortable experience that exceeds expectations for a regional hotel