The room looks old and the aircon was noisy. Only good thing is the location. Very accessible and there are few supermarkets and fast food nearby. Catch the sunrise at Mount Melville lookout tower which is short drive away.
I will never ever stay here again . Firstly we arrived at 3pm (check in is 2pm) they then advised our room wasnt ready . Others were also advised of the same thing and we were all given a drink voucher to go to the cafe . That was fine , but then an hour went by , and the could not tell us how long it would be for our room to be ready . So we took off into town for dinner , we were then called at 5:40 to say that our room was ready . So we waited over 2 and a half hours !
We then got to our room only to find the aircon was leaking and the carpet was absolutely soaking , and there were stains/blotches on the bed covers . So we advised the front desk , went for a swim in the pool whilst they dealt with the issue. We then were told we had to move rooms , and it was a downgrade, they offered us free breakfast for the downgrade as the place was fully booked so there wasn’t really anything else we could do . The new room smelt musty and again the carpets were damp , as I believe the shower/bathroom must leak under the floorboards. I did advise the for desk that it’s a health concern as mold is definitely growing in the rooms . You can tell it’s been like that for a long time as the carpet colour along the wall are black . Such a shame cos the pool facilities are amazing , and the location. But it’s is absolutely run down and dirty .
Checkin in is quick and easy. Staff helped us find charger cord because we left ours. The only problem is that the AC is not working properly it’s not cold enough because of that we have hard time to sleep.